Fastcall Version 3.10
FastCall Version 3.1 is packed with even more awesome updates adding the to big huge 3.0 release. Widget now has real time notification showing Starting / Connecting / Connected; with color changes at each stage Twilio section now accepts an address for international phone number provisioning Call subject is now significantly improved; append call result,… Read more »
Fastcall Version 3.00
FastCall Version 3.0 is now live in the AppExchange. The package is a complete refactoring of our application using Salesforce Lightning UI and components. We started pushing smaller updates starting with Version 2.92. See below for each increment.
Fastcall Version 2.99
FastCall recently announced Version 3.0, a complete refactoring of our application using Salesforce Lightning UI and components. We have been incrementally pushing updates; starting with Version 2.92. The most recent is Version 2.99. 3.0 will be the official release along with a new logo and new website. Added call transfer and listen-in to inbound calls… Read more »
Preview: Fastcall Version 3.0 – Salesforce Lightning UI
Significant improvements in FastCall version 3.0 Complete refactor using Salesforce Lightning Design New panel for recorded messages (voicemail, IVR, greetings) Phone number management is improved More messages and better admin for voicemail drop Improved inbound contact lookup Adding and managing users is much easier Voice greeting for ACD Voicemail drop w/o a conference call Performance… Read more »
Coming this summer: Fastcall Version 3.0
If you have been following Salesforce since Dreamforce ’15 – as we have – then we’ve both caught a bolt of lightning; Salesforce Lightning. Salesforce began introducing Lightning with Salesforce1, the mobile app introduced at #DF14. The Lightning Design System is also behind the new Lightning Experience in Salesforce and will be used by partners,… Read more »
Fastcall Release Notes – Version 2.60, September 2015
In our September release we introduce dial by list, an awesome new feature that makes hitting your call goals even easier. With FastCall dial by list, you create a list view using standard Salesforce filters, or use an existing Campaign. With “listen in” managers can monitor calls in real time using their office or mobile… Read more »
Fastcall Release Notes – Version 2.50.4, August 2015
This is our August release. FastCall worked on a few improvements and a few fixes. To start, the FastCall widget should continue to improve both in load time and in error handling. On inbound calls, we are now giving the City and State of the caller (when this is passed by Twilio.) And we have… Read more »
Fastcall Release Notes – Version 2.50.2, July 2015
In this release, FastCall adds a few great improvements. A hang up button can now be added to the widget so that you can end a call first, then add your Task picklist values, the call subject, and notes. You still have the option to end the call with Call Results, but if you prefer… Read more »
Release notes: Fastcall V 2.10 (December 2014)
In this update – V 2.10 FastCall introduced call goals and other improvements to task creation. The improvements to Task and Call Score are detailed in this deep dive. In the current development cycle we are again focusing on inbound call routing. Today, FastCall inbound call routing will pop an incoming call to the softphone only… Read more »
Phone Sales: Train Early, Train Often.
Clients often ask my advice on building their sales team and the best time to use FastCall. Sometimes I hear “let us get our team hired and trained, then we can use FastCall.” The BEST time to have FastCall is during new hire on ramp. Logging, scoring and recording calls are great tools used to train a new team. Heck, use FastCall… Read more »
