Blog

Introduction to 9.11 Explore our latest update, where we’ve fixed various bugs, and added exciting new features to enhance your experience. Following, we present some of these changes. Speech / Word recognition in IVR menu We’ve introduced Speech Recognition to IVR Menu options, making your IVRs more intuitive and user-friendly. When configuring an IVR Menu… Read more »

Introduction to 9.05 Explore our latest update, where we’ve fixed various bugs, and added exciting new features to enhance your experience. Following, we present some of these changes. Phrase Matching We are thrilled to introduce Phrase Matching, the latest enhancement to our Conversational Intelligence suite. This new feature allows your team to automatically analyze call… Read more »

Introduction to 8.99 Explore our latest update, where we’ve fixed various bugs, and added exciting new features to enhance your experience. Following, we present some of these changes. Agentforce + Fastcall Integration We’re excited to introduce full support for Agentforce within Fastcall, bringing together the power of automated conversations and native Salesforce telephony. With this… Read more »

Introduction to 8.96 Explore our latest update, where we’ve fixed various bugs, and added exciting new features to enhance your experience. Following, we present some of these changes. New Fastcall Panel The Fastcall Panel in the Salesforce utility bar is a compact, always-accessible interface that allows users to manage their Fastcall communications without leaving the… Read more »

Introduction to 8.94 Explore our latest update, where we’ve fixed various bugs, and added exciting new features to enhance your experience. Following, we present some of these changes. New Release Announcement: Conversations Now Live for Everyone! We’re thrilled to announce a major update for all Fastcall users: the Conversations feature will now be turned ON… Read more »

Fastcall Conversational Intelligence is a set of AI-powered features that automatically records, transcribes, and analyzes your calls, delivering live captions, AI-generated summaries, sentiment analysis, phrase matching, speaker identification, answering machine detection, and recording disclosure verification, all natively inside Salesforce. Fastcall Conversational Intelligence uses AI to transcribe calls, provide live captions, generate summaries, analyze sentiment, detect… Read more »

Introduction Explore our latest update, Fastcall Version 8.88, where we’ve fixed various bugs, and added exciting new features to enhance your experience. Following, we present some of these changes. Conversations – New UI/UX We’ve launched a streamlined, intuitive interface for starting new Conversations and Group Messaging for Business more easily.  To create a new Conversation or Group Chat in… Read more »

Introduction Explore our latest update, Fastcall Version 8.85, where we’ve fixed various bugs, and added exciting new features to enhance your experience. Following, we present some of these changes. Group Messaging for Business Group Messaging is often associated with casual chats among friends or family, but it’s increasingly being recognized as a valuable tool for… Read more »

Introduction to 8.80 Explore our latest update, where we’ve fixed various bugs, and added exciting new features to enhance your experience. Following, we present some of these changes. Salesforce Mobile – User Settings We’re thrilled to announce the addition of Fastcall User Settings in the Salesforce Mobile App, giving you more flexibility and control on… Read more »