Table of Contents
Introduction
Explore our latest update, Fastcall Version 8.85, where we’ve fixed various bugs, and added exciting new features to enhance your experience. Following, we present some of these changes.
Group Messaging for Business
Group Messaging is often associated with casual chats among friends or family, but it’s increasingly being recognized as a valuable tool for businesses. While this might not have been common practice a few years ago, Group Messaging for Business is rapidly gaining popularity.
SMS is already a powerful way to engage with customers, but there are times when two-way communication isn’t enough. What if you need to involve a third person—or even a fourth? Should you switch to a messaging platform like WhatsApp or Facebook Messenger, or transition to an email thread?
With Group Messaging, there’s no need to shift away from traditional text messaging. MMS Group Messaging allows seamless communication among three or more participants via text. Each participant has a distinct phone number and can read and reply to messages shared with the entire group.
What is Group Messaging for Business?
Group Messaging enables businesses to reach broader audiences with just one click. It also streamlines communication, making it easier to connect with both employees and customers. No matter the size of your business, Group Messaging can offer significant advantages.
Now is the perfect time to incorporate Group Messaging into your marketing strategy. This powerful tool can help your business stay competitive in a variety of ways.
How does it work?
MMS Group Conversations differ from mass texts. Group Messaging works a lot like the group chats found on popular apps for group messaging, such as Slack, WhatsApp, or iMessage. Every recipient can read all the correspondence in the group, and when they respond, everyone sees it.
The Fastcall Group Messaging for Business tool, allows you to bring in parties from multiple channels. For example, you could have a group MMS conversation between one Fastcall user and 2 or more external participants using a messaging application.
This functionality enables users to integrate Group Messaging into applications and workflows. For example, it can be used to incorporate group messaging into customer relationship management (CRM) software, allowing customers and employees to start group messaging conversations directly from a chat window instead of relying on their mobile devices.
Note: This functionality is only compatible with phone numbers based in the US and Canada. Phone numbers from other countries will still work but will be limited to traditional SMS functionality.
Benefits
- Enhanced Collaboration – Group Messaging facilitates seamless communication among team members, departments, or stakeholders, improving coordination and decision-making.
- Improved Customer Engagement – Engage with multiple customers or prospects simultaneously, creating dynamic interactions that feel personal and responsive.
- Streamlined Communication – Share updates, announcements, or important information with a group quickly and efficiently, reducing the need for individual messages or follow-ups.
- Cross-Platform Connectivity – Allow participants from different platforms to join the same group, ensuring everyone stays connected regardless of their device.
- Scalability – Whether your business is large or small, MMS group messaging adapts to your needs, allowing you to manage communications effectively across varying group sizes.
- Enhanced Customer Support – Resolve customer queries faster by involving multiple team members in a single conversation, ensuring a comprehensive and timely response.
- Time and Cost Efficiency – Reduce the time spent on individual messaging while keeping communication costs manageable with group messaging solutions.
- Customizable Workflows – Create customized workflows, making it easier for employees and customers to stay connected.
- Competitive Advantage – By leveraging Group Messaging, your business can stay ahead of competitors who rely on slower or less interactive communication methods.
Group Messaging isn’t just convenient, it’s a powerful tool to help your business communicate smarter and grow stronger.
Learn more about Group Messaging for Business here.
Conversations – Improvements
Participants
We’ve made it easier to distinguish between private conversations and group conversations with three or more participants.
Now, you can see Participants icons:
- In the Recent Conversations List, giving you a quick view of who’s involved.
Also, you can now hover over the icons in the Conversations List with your mouse to view the Participants’ Records.
- In the Conversation View Header.
- In the Conversation View in each Call Item.
- In the Fastcall Control Panel. You can now see the participants associated with each call.
This update enhances clarity and improves navigation, helping you stay organized and efficient while managing your conversations.
Search or Create Records from the Participants List
We’ve added a convenient way to manage records directly from the participants list by clicking on the search icon.
Now, you can:
- Search for an existing record.
- Create a new record if no match is found.
Edit Participant
You can now easily manage participants by editing their details and selecting the specific phone number you want to associate with the conversation.
This enhancement gives you greater flexibility and control, ensuring that the correct contact information is linked to your conversations.
Learn more about Conversations and Participants here.
Messaging – Upload Attachment from Device
You can now attach files to a Conversation or Group Messaging Chat by uploading them directly from your device. Previously, files had to be uploaded using a URL. This update simplifies the process, making it faster and more convenient.
Bug Fixes
We’ve fixed several bugs to improve your experience and ensure smoother platform performance.
These updates address known issues, enhance overall stability, and provide a more reliable user experience. Thank you for your valuable feedback as we continue to refine and improve our service!
For more information of bugs fixes in this release, go here.
- Fastcall Version 9.36 - May 25, 2026
- Fastcall Version 9.30 - April 28, 2026
- Fastcall Version 9.26 - March 31, 2026
