Conversational Intelligence

Fastcall Conversational Intelligence is a set of AI-powered features that automatically records, transcribes, and analyzes your calls, delivering live captions, AI-generated summaries, sentiment analysis, phrase matching, speaker identification, answering machine detection, and recording disclosure verification, all natively inside Salesforce.

Fastcall Conversational Intelligence uses AI to transcribe calls, provide live captions, generate summaries, analyze sentiment, detect answering machines, identify speakers, verify recording disclosures, and uncover insights with Phrase Matching inside Salesforce.

In today’s fast-paced world, phone conversations remain one of the most critical ways businesses connect with customers. But keeping track of every detail, understanding customer sentiment, and gaining actionable insights from calls can be challenging. That’s where Conversational Intelligence comes in.

Table of Contents

What is Conversational Intelligence?

Conversational Intelligence is an advanced AI-powered feature designed to enhance your call experience. Whether you’re managing customer calls, sales conversations, or support inquiries, this tool helps you capture key insights, automate workflows, and improve customer interactions effortlessly.

Key Features & Benefits

Call Transcription – No more jotting down notes during calls! With Conversational Intelligence, your conversations are transcribed into clear, searchable text. Capture every important detail effortlessly, making it simple to review, document, and analyze your calls whenever you need.
Sentiment Analysis – Uses advanced AI to detect emotions, tone, and sentiment behind every conversation, giving you insight into how your customers are feeling. Easily spot satisfied customers, catch issues early, and take action to improve every interaction.
Call Summary – Get instant, AI-generated summaries that highlight the key points of your calls. Save time by quickly reviewing important discussions, action items, and next steps, without having to listen to the entire conversation.
Recording Disclosure Check – Automatically verifies that the required recording disclosure statement was clearly communicated by the user. This helps your team stay aligned with legal and regulatory requirements while maintaining transparency with customers.
Answering Machine Detection – Automatically identifies when a call is answered by a voicemail or answering machine.
Speaker Identification – Recognizes and differentiates between speakers in a conversation.
Phrase Matching – Allows your team to automatically analyze call transcriptions against predefined phrase sets, helping you uncover insights faster and more efficiently than ever. Learn more about Phrase Matching.
Live Captions – Get real-time captions during calls, improving accessibility and making it easier to follow conversations.

Why Conversational Intelligence Matters

Enhance customer interactions by understanding needs and concerns more clearly.
Improve team productivity with transcription and summaries.
Make smarter decisions with sentiment analysis.

Conversational Intelligence is here to revolutionize the way you handle calls. Whether you’re a sales professional, support agent, or business leader, this feature empowers you to communicate better, faster, and smarter.

Coming Soon: Powerful New Conversational Intelligence Features!

We’re always working to enhance your call experience, and exciting new features are on the way! Here’s a sneak peek at what’s coming soon:

Keyword Detection – Identify important keywords and phrases instantly, helping you track key topics and customer needs.
Virtual Agents – AI-powered assistants that can handle routine inquiries, freeing up your team for more complex conversations.

These features will take Conversational Intelligence to the next level—making calls smarter, more efficient, and more insightful than ever. Stay tuned!

Fastcall Conversational Intelligence will be available for a limited time as a preview and will be an optional paid add-on after the preview period.

Data & AI Security

Where are Fastcall recordings stored?

Call recordings and transcriptions remain 100% native within your Twilio Subaccount and Salesforce environment. Fastcall sends only the minimum data required to the processing provider, ensuring enterprise-grade compliance and data privacy.

Get Started with Conversational Intelligence Today!

Try it today and experience the future of voice communication!

For more information on setting up Conversational Intelligence, click here.

Frequently Asked Questions

Does Fastcall use AI?

Yes, Fastcall features integrated AI capabilities via Fastcall Conversational Intelligence and seamlessly pairs with Salesforce Einstein Generative AI, Einstein Bots, and Agentforce.

How does Fastcall integrate with Agentforce?

Fastcall exposes native invocable actions that Agentforce can trigger inside Salesforce Flows to route phone calls, send automated SMS, or safely transfer customers to live agents.

Can I use Fastcall with Einstein Bots?

Yes, Fastcall provides native Salesforce Flow actions allowing Einstein Bots to easily automate inbound and outbound voice and SMS workflows.

Learn how to configure your system in our Conversational Intelligence Settings guide.