Fastcall Version 8.99

Table of Contents

Introduction to 8.99

Explore our latest update, where we’ve fixed various bugs, and added exciting new features to enhance your experience. Following, we present some of these changes.

Agentforce + Fastcall Integration

We’re excited to introduce full support for Agentforce within Fastcall, bringing together the power of automated conversations and native Salesforce telephony.

With this new integration, your Agentforce agents can now perform key communication tasks using Fastcall’s voice and messaging features. That includes:

Sending SMS messages directly from an Agentforce flow using Fastcall messaging.
Placing outbound calls to connect the customer with a human agent.
Answering inbound calls via a dedicated Virtual Agent IVR, allowing Agentforce Agents to greet and handle customers in a conversational way before routing to a human.

This integration unlocks more dynamic and human-like automation scenarios while keeping everything native to Salesforce. You can now streamline support, lead engagement, appointment reminders, and more—without writing code or relying on external tools.

Here is a video example of an Agentforce agent using Fastcall to send an SMS message to the customer with the information requested:

To get started, just define your context variables in Agentforce Builder, link your Fastcall flows through invocable actions, and assign those actions to topics. It’s fast, flexible, and deeply customizable.

Also, with the new Fastcall Virtual Agent IVR you can leverage your Agentforce Agent to handle inbound calls dynamically. Instead of immediately routing callers to a human, virtual agents can now answer calls, engage in natural two-way voice conversations, and automatically collect or deliver information.

See more information about Agentforce in Fastcall here.

Apex Invocable Action Updates and Improvements

We’ve made improvements to the invocable actions used for making calls and sending messages through Fastcall. As part of this update, these actions have been renamed for better clarity and consistency across your flows:

Invocable action names for Messaging:

SubscriberSMSInvocable is now InvocableMessage
All references to FastCall_SubscriberSMSInvocable must be changed to FastCall_InvocableMessage

Invocable Message Result

The result of invoking the FastCall_InvocableMessage action will be an object of type SendMessagesResponse
The object has the following properties:

@InvocableVariable(label='Response Message' 
description='Response message from the "sendMessages" operation.')
String responseMessage;
@InvocableVariable(label='Batch Job ID' 
description='The ID of the Batch Apex job that will send the messages.')
String batchJobId;
@InvocableVariable(label='Message IDs' 
description='List of message IDs that were created.')
List messageIds;

Invocable action names for Voice:

SubscriberCallInvocable is now InvocableCall
All references to FastCall_SubscriberCallInvocable must be changed to FastCall_InvocableCall

Invocable Call Result

The result of invoking the FastCall_InvocableCall action will be an object of type StartCallsResponse
The object has the following properties:

@InvocableVariable(label='Response Message' 
description='Response message from the "newCall" operation.')
String responseMessage;
@InvocableVariable(label='Batch Job ID' 
description='The ID of the Batch Apex job that will start the calls.')
String batchJobId;
@InvocableVariable(label='Call IDs' 
description='List of call IDs that were created.')
List callIds;

Additionally, we’ve introduced a new invocable action that allows you to lookup a phone number—making it easier to validate and route customer interactions dynamically.

Phone Number Lookup: FastCall_InvocablePhoneNumberLookup.

For more information about Fastcall Invocable actions go here.

Bug Fixes

We’ve fixed several bugs to improve your experience and ensure smoother platform performance.

These updates address known issues, enhance overall stability, and provide a more reliable user experience. Thank you for your valuable feedback as we continue to refine and improve our service!

For more information of bugs fixes in this release, go here.