Fastcall Version 9.26

Table of Contents

Introduction to 9.26

Explore our latest update, where we’ve fixed various bugs and added exciting new features to enhance your experience. Following, we present some of these changes.

🚀 Smarter Inbound Routing Starts Here: New Call Controls Available

We’ve added a new No Answer IVR setting to inbound routes as an alternative to the existing voicemail option for missed calls. Users can now choose what happens when an inbound call is not answered by the selected destination: run an IVR action or send the call to voicemail.

What’s New

New No Answer IVR option on inbound route settings
When enabled, unanswered inbound calls can trigger an IVR flow instead of immediately going to voicemail
Keeps the existing voicemail option available. You can still choose voicemail, No Answer IVR, or combine them (IVR first → voicemail fallback)

How to Enable

Go to Fastcall Settings > My Settings > Inbound Settings and enable Route to IVR in Missed Calls Settings.

🚀 A Fresh New Look for Fastcall Panels

We’ve introduced a refreshed user interface for the Fastcall panels to deliver a cleaner, more modern experience across the platform.

The updated design improves layout, visual clarity, and overall usability, making it easier for users. While the core functionality remains the same, the new UI enhances the way information is presented and helps streamline everyday workflows.

What’s New

Updated visual design with a cleaner and more modern look
Improved layout for easier navigation and readability
Better organization of call controls and information
Consistent interface across Fastcall panels

Why It Matters

The new interface provides a smoother and more intuitive experience, helping users find what they need faster and interact with Fastcall more efficiently during their daily tasks.

For more information about the Fastcall Panels, click here.

🚀 Improved Outbound Calling Experience

Following the introduction of Call Routing V2 for inbound call flows, this enhanced routing engine is now also available for outbound calls.

Routing V2 represents a major upgrade to Fastcall’s core call-routing infrastructure, designed to improve how routing decisions are processed significantly. With optimized processing and a new infrastructure layer, routing actions are executed much faster, allowing calls to connect more quickly and improving the responsiveness of call controls.

By extending Routing V2 to outbound calls, Fastcall ensures that both inbound and outbound communications benefit from the same high-performance routing logic.

What’s New

Outbound calls now use the Routing V2 engine
Faster routing decisions when initiating calls
Reduced delay when starting outbound calls
Improved responsiveness for call actions

Why It Matters

Routing V2 delivers a noticeable performance improvement across the calling experience. By accelerating routing logic and call processing, teams can start calls faster and interact with call controls more smoothly, especially in environments handling large volumes of calls.

How to Enable

Routing V2 can be activated in:
Fastcall Settings > Advanced Settings > Advanced Call Settings > Enable Call Routing V2.

🚀 Bug Fixes

We’ve introduced a series of internal improvements aimed at strengthening Fastcall’s overall performance and reliability. This update addresses known issues, enhances platform stability, and helps deliver a more consistent and seamless experience for users across the system.

For details about the specific bug fixes included in this release, click here.