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What is VoIP, and How Does it Work? Voice Over Internet Protocol, VoIP, is a phone service that operates over the internet allowing anyone with an internet connection to make and receive calls.  Compared to a traditional telephone network, VoIP allows for a feature-rich communication experience equipping businesses with video and messaging all on the… Read more »

Nextiva has been around since 2006; therefore, it has become a known business phone provider for large and small businesses alike.  With technology constantly changing, business phone system companies have to stay up to date with the latest trends and features to ensure they provide users with the best communication support.  Many businesses hesitate to… Read more »

Ready to enhance your customers’ experience by integrating a communication solution into your Salesforce platform? Or are you seeking to lower your average handling times to increase customer satisfaction? Both are optimal if you want your customers to be happy. Besides, they’ll benefit your bottom line at the end of the day. Many business owners… Read more »

Trying to grow a business is impossible without investing in customer support, and nowadays, that means an investment in CTI software.  Having powerful CTI (Computer Telephony Integration) software will provide your business with a solid gold backbone of support, allowing you the time and resources to continue to grow, knowing that your customers are taken… Read more »

What are Business Phone Services? Organizations worldwide use business phone services for customer service, sales, marketing, and overall communications with a phone line (landline, VoIP, or virtual). If you have a business, small or large, there is a high chance you already have a business phone service. Yet, it’s crucial to reevaluate if that phone… Read more »

Inbound call centers have been bombarded with an influx of growth over the course of the pandemic and are continuing to grow as remote work grows in popularity. To keep up with demand, virtual call center services had to increase their performance and improve their professionalism.  Today we’ll dive into the best inbound call center… Read more »

While RingCentral is one of the most robust phone services available, it’s not the only game in town. Learn more from our RingCentral review and discover some alternatives you may want to consider.  What is RingCentral? Photo credit RingCentral offers a message, video, and phone solution, which empowers businesses small and large to enhance their… Read more »