Table of Contents
Press 1 to accept the connection attempt
When used with auto call distribution (ACD) this optional setting allows the user to “press 1” to accept the call. The setting is designed to help when a mobile phone is used to answer ACD call. By asking the user to accept the call we can avoid the mobile phone. voicemail.
Global on/off switch for recording Internal calls
Allows further control of call recording.
Improve the user release flow and restrictions
As an admin, this update helps release users from Fastcall
Ability to record an audio message with the computer’s microphones
Audio can now be recorded using your computer microphone. Voicemails, IVR messages, etc.
An IVR to upsert records (used with process builder)
An IVR action can trigger a process
Improved inbound MMS with multiple media files
Inbound MMS images