Deep Dive: Twilio Connection in Fastcall
Fastcall connects to Twilio to dial your outbound calls and/or route your inbound calls. SMS too! Fastcall is 100% installed in Salesforce. Native architecture gives us both a performance edge and an advantage in focus. When Fastcall is installed from the Salesforce AppExchange, we will create a dedicated sub-account with Twilio. Twilio usage is within… Read more »
OpenCTI and iFrames
By default, all standard Salesforce pages are protected against clickjacking. Salesforce allows you to extend this protection to custom Visualforce pages. Fastcall uses an iFrames within OpenCTI. Enabling the clickjack protection beyond the default will block the Fastcall softphone from loading. You will see the softphone utility in the footer (Lightning) but the frame is… Read more »
FASTCALL VERSION 6.36 [OUTDATED]
Managed Objects / Automatic Record Updates Fastcall allows a record to be updated based on Call Result. For example, Lead Status may move to Contacted after a call. This automated update blocked the user from editing the call at the same time. We added a setting to allow the admin to choose one option or… Read more »
Fastcall Version 6.30 [OUTDATED]
100% dedicated to Salesforce development, Fastcall is proud to be one of the most frequently updated apps on the Salesforce AppExchange. If you have any ideas for new features, please reach out to us at info@fastcall.com. Other recent updates Omni-Channel Support (Beta) When Fastcall recognizes that your reps are working on another task, they will… Read more »
Fastcall Inbound Call / SMS Lookup Table
Inbound Call Lookup Deep Dive Fastcall describes our inbound call routing here. We often are asked about the lookup relationship when an inbound call or SMS is received. Fastcall does not create the lookup to the Salesforce record. Users do this. And the user selection is saved to a lookup table in Fastcall. Your users… Read more »
Fastcall Version 6.20 [OUTDATED]
Fastcall Version 6.2 is here! Salesforce subscribers look forward to 3 major releases per year (Spring, Summer, Winter). But not all partner apps follow the same schedule. Or update the app at all. That’s not great at all. Fastcall is proud to be one of the most frequently updated apps on the Salesforce AppExchange. If… Read more »
Fastcall Version 6.10 [OUTDATED]
In Fastcall Version 6.0 we announced: For Version 6.1 we added: If you’d like to see the release notes for Version 6.0, click HERE. Stay tuned for more updates coming soon!
Native Salesforce Vs. Non-Native Salesforce Apps: Which Is Better?
To answer whether native Salesforce or non-native Salesforce apps are best, let’s first start with a question. What is a native Salesforce app? A native Salesforce app means that instead of an app being built outside of Salesforce and having to integrate with Salesforce using the Salesforce API, an app is built 100% INSIDE of… Read more »
Fastcall Version 6.00 [OUTDATED]
Fastcall recently passed our 5-year anniversary in the AppExchange and as we move into year 6 we are super excited to announce Version 6.0. Plus many more goodies for 2019. In Versions 6.0 you will find OmniChannel support (beta), improved ACD Routing, the ability to stop call recording, “Do Not Call support,” we improved SMS… Read more »
Fastcall Version 5.90 [OUTDATED]
If you have any ideas for new features, please reach out to us at info@fastcall.com. Managed Object Controls objects searched for inbound calls and crate a lookup relationship between the object and the Fastcall Calls object. Assign Call Button When used in the Fastcall widget or directly on the call record, users can assign the… Read more »
