Author: Richard Rosen

SMS software tools are quickly becoming an essential part of a business’s marketing arsenal.   With most communication happening on a mobile device, it makes sense to keep in touch with your customers via SMS. But how do you know which SMS software tool to choose? In this article, we’ll take a look at the best… Read more »

What is an Auto Dialer? An auto dialer is a software tool designed to automate and assist with phone dialing. Automated phone dialers support sales and customer support teams by automatically dialing phone numbers from a database of leads or a customer relationship management (CRM) app such as Salesforce.  Phone dialers increase productivity. Phone sales… Read more »

What Is IVR Software? IVR means Interactive Voice Response, an umbrella term for call routing through a menu or directory. In this article, you’ll learn everything you need to know about IVR software. IVR software enables callers to interact with a caller over the phone using voice recognition systems, eliminating the need for a human representative. … Read more »

Computer Telephony Integration (CTI) links a customer service center’s telephone systems to computers. CTI’s are used to increase organization, productivity and to integrate new applications. These days, CTI software does more than control a call queue. In this article, you’ll learn what CTI software is and the features currently available.  What is CTI software? CTI… Read more »

Predictive dialer software is one way to reach a large pool of potential customers, fast. The best examples of this kind of software require regulatory compliance, AI-like predictive algorithms that can get a customer to an available agent, and variable dialing modes to meet the varying needs that call centers might have. But is this… Read more »

Whether your business is big or small, the importance of a solid business phone system to support your team with communication is essential. From sales to marketing to customer service, every team requires an efficient communication system to stay connected and increase productivity.  If your current phone system is behind the times and costing you… Read more »

What is VoIP, and How Does it Work? Voice Over Internet Protocol, VoIP, is a phone service that operates over the internet allowing anyone with an internet connection to make and receive calls.  Compared to a traditional telephone network, VoIP allows for a feature-rich communication experience equipping businesses with video and messaging all on the… Read more »

Nextiva has been around since 2006; therefore, it has become a known business phone provider for large and small businesses alike.  With technology constantly changing, business phone system companies have to stay up to date with the latest trends and features to ensure they provide users with the best communication support.  Many businesses hesitate to… Read more »

Ready to enhance your customers’ experience by integrating a communication solution into your Salesforce platform? Or are you seeking to lower your average handling times to increase customer satisfaction? Both are optimal if you want your customers to be happy. Besides, they’ll benefit your bottom line at the end of the day. Many business owners… Read more »

Trying to grow a business is impossible without investing in customer support, and nowadays, that means an investment in CTI software.  Having powerful CTI (Computer Telephony Integration) software will provide your business with a solid gold backbone of support, allowing you the time and resources to continue to grow, knowing that your customers are taken… Read more »