Fastcall Version 9.36

Table of Contents

Introduction to 9.36

Discover our latest update, which includes bug fixes and exciting new features designed to enhance your experience. Following, we present some of these changes.

🚀 New Fastcall Mobile App

Stay connected wherever work takes you. With the new Fastcall Mobile App, you can now answer and manage your business calls directly from your mobile device.

Whether you’re working remotely, traveling, away from your desk, or simply on the move, Fastcall helps you stay responsive and never miss important conversations.

What’s new?

Answer inbound calls on the go
Stay connected away from your desk
Keep your business communications in one place
Work seamlessly from anywhere

Why it matters

Whether you’re remote, traveling, or simply away from your computer, Fastcall keeps you connected to every important conversation.

Getting Started

Download the Fastcall Mobile App from the App Store or Google Play

In the Fastcall app in Salesforce desktop, go to Mobile App Pairing from the Softphone menu in the top-left corner.

Use your Phone camera to scan the QR code displayed on screen, then approve the pairing from the Softphone.

Your Fastcall Mobile App is now connected to Salesforce.

Start answering inbound calls directly from your mobile device, no additional settings required.

All calls will continue to be automatically logged in Salesforce.

If you want to test it, please contact Fastcall support.

🚀 Live Transcriptions & Captions Are Here

Follow every conversation in real time with the new Live Transcriptions and Captions feature in Fastcall.

Now, during active calls, you can view real-time transcriptions and captions directly from the call interface, making conversations easier to follow, review, and understand, without missing important details.

Whether you’re in a noisy environment or simply need additional visibility during calls, Live Transcriptions help improve communication and accessibility for your team.

What’s new?

View live call transcriptions as conversations happen
Enable real-time captions during calls
Improve clarity and accessibility for every interaction
Easily follow conversations in noisy environments or on the go

Why it matters

Live captions and transcriptions help teams stay focused, improve communication, and make conversations easier to follow—without missing important details.

How to Enable

Go to Fastcall Settings > Admin Settings > Conversational Intelligence > Settings and enable Live Transcription for all calls.

To see Live Transcriptions, click on the “Show Live Transcription” button in the call header.

To see Live Captions, click on the “Enable Live Captions” button in the actions footer.

🚀 Bug Fixes

We’ve rolled out a set of behind-the-scenes improvements to boost Fastcall’s performance and reliability. This update resolves known issues, enhances overall stability, and ensures a smoother and more consistent experience across the platform.

For details about the specific bug fixes included in this release, click here.