Author: Lucia Caffa

Introduction to 9.43 Discover our latest update, which includes bug fixes and exciting new features designed to enhance your experience. Following, we present some of these changes. 🚀 Fastcall Mobile App UI Enhancements We’ve refreshed the Fastcall Mobile App experience with a redesigned inbound call popup that brings more of the desktop Softphone experience to… Read more »

Introduction to 9.36 Discover our latest update, which includes bug fixes and exciting new features designed to enhance your experience. Following, we present some of these changes. 🚀 New Fastcall Mobile App Stay connected wherever work takes you. With the new Fastcall Mobile App, you can now answer and manage your business calls directly from… Read more »

Introduction to 9.30 Discover our latest update, which includes bug fixes and exciting new features designed to enhance your experience. Following, we present some of these changes. 🚀 Stay in the Loop: Slack Notifications for Missed & Mobile Calls Never miss an important call, no matter where it comes from. What’s new? You’ll now receive… Read more »

Introduction to 9.26 Explore our latest update, where we’ve fixed various bugs and added exciting new features to enhance your experience. Following, we present some of these changes. 🚀 Smarter Inbound Routing Starts Here: New Call Controls Available We’ve added a new No Answer IVR setting to inbound routes as an alternative to the existing… Read more »

Introduction to 9.17 Explore our latest update, where we’ve fixed various bugs, and added exciting new features to enhance your experience. Following, we present some of these changes. IVR Call Transfers to Groups Are Now Available on Mobile We’ve expanded support for IVR call transfers to Groups using Simulring to include Salesforce Mobile. This enhancement… Read more »

Introduction to 9.15 Explore our latest update, where we’ve fixed various bugs, and added exciting new features to enhance your experience. Following, we present some of these changes. Fastcall’s Biggest Performance Upgrade Yet: A New Era of Faster Call Routing We’re excited to announce a major upgrade to Fastcall’s core call-routing engine — delivering a… Read more »

Introduction to 9.14 Explore our latest update, where we’ve fixed various bugs, and added exciting new features to enhance your experience. Following, we present some of these changes. Fastcall in Salesforce mobile improvements This release introduces major improvements to the Fastcall experience in the Salesforce Mobile App, making it faster and easier to place and… Read more »

Introduction to 9.11 Explore our latest update, where we’ve fixed various bugs, and added exciting new features to enhance your experience. Following, we present some of these changes. Speech / Word recognition in IVR menu We’ve introduced Speech Recognition to IVR Menu options, making your IVRs more intuitive and user-friendly. When configuring an IVR Menu… Read more »

Introduction to 9.05 Explore our latest update, where we’ve fixed various bugs, and added exciting new features to enhance your experience. Following, we present some of these changes. Phrase Matching We are thrilled to introduce Phrase Matching, the latest enhancement to our Conversational Intelligence suite. This new feature allows your team to automatically analyze call… Read more »

Introduction to 8.99 Explore our latest update, where we’ve fixed various bugs, and added exciting new features to enhance your experience. Following, we present some of these changes. Agentforce + Fastcall Integration We’re excited to introduce full support for Agentforce within Fastcall, bringing together the power of automated conversations and native Salesforce telephony. With this… Read more »