Fastcall Version 5.4 [OUTDATED]

NEW RELEASES 5.40

In the last release, we created a new section in the admin settings named call handling we combined outbound, inbound, IVR, 3-way call settings, call recording, listen-in, and call transfer.

Coaching using Twilio agent conference (manager whispers to a user).
Cold call transfer (using 2 call legs vs a 3-way conference call.)
Updated call transfer settings with a new option for transfer phone.
Improved widget menu to show device and caller ID selections
Users can now create new leads directly in the Fastcall widget.
Require a related record before ending a call
Dial by list added to the Fastcall dashboard
“Assign call” button added to call object
Improved Twilio phone sync (when transferring numbers to Twilio)
Updates to call results settings
New widget menu
Improved SMS UI
Improved call goals
Input / output devices added to the widget
SMS API

In this update, we actively worked on call transfer and listen-in. Fastcall added the option for a cold call transfer using two call legs vs the current conference call. With a cold call transfer, the users transfer the call then drops.

With a warm transfer, the caller stays on the call – with three legs – to introduce the transferred party.