NEW RELEASE 5.0
While Fastcall has many updates in our 5.0 Version, we are most excited about our new IVR FLOWS
IVR – interactive voice response – is one of our special features. Fastcall IVR lets you manage incoming calls with audio messages, call transfer options including automatic call distribution, phone menus, voicemail, call recording, and more.
To help you manage the set up and configuration for your individual call processes, we introduced IVR Flows. The new IVR flows organize the individual steps that make up the IVR.
You will find the updated IVR configuration on your Fastcall settings page, in the inbound > interactive voice responses section. There are two tabs: actions and flows.
On actions you can administer IVRs that can be used directly and can be included in multiple business processes. For simple processes, configuring IVRs as individual actions might be OK.
But if you need a complex IVR setup for your organization, we recommend you use IVR flows. An IVR flow groups a set of related IVRs, to better identify and manage different call flows, reducing complexity.
We fine-tuned the Fastcall widget to achieve better loading times, and made the application overall more responsive and smooth to use.
FAILED CALL RESULTS
We made it easier to spot and report failed calls. These now have a specific call disposition.
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