Coming Soon Fastcall Version 4.5 [OUTDATED]

FASTCALL DASHBOARD

Fastcall is introducing a completely new Dashboard. Managers and end users will gain access to valuable information regarding calls, users and goals. You will be able to inspect the call history of users or groups, view in-progress calls as well as missed calls. The new Fastcall dashboard is great for group ACD calls, and a great work space to manage missed calls.

User information like total call time, first and last call made, average talk time and many others will be available. Monitor goals for users and groups, like calls per day or week, calls made to a single lead/contact, and more.

INTERNAL DIALER

Internal Dialer allows Fastcall users to call other Salesforce users or Groups in your organization. The users can be Fastcall users or any Salesforce user that has an office or mobile number on their profile.

The groups are Fastcall groups of users used for ACD, so the call distribution between the group users will be the same as our inbound ACD using round robin.

Internal calls will be logged with type “Internal” and will be shown on recent calls with a particular icon that will differentiate them from regular inbound/outbound calls. (violet arrow)

CALL QUALITY

Call quality indicator will provide information about twilio connection health. It will be a green icon if no network problems detected, then will become yellow if a minor issue is detected, like choppy audio, and finally red if there are many issues or high severity issues, this will mean a very bad network condition to perform calls.

This feature requires Twilio Insights enabled in you Fastcall subaccount. Contact support for more details …

Other improvements:
Settings for Fastcall groups
Tweaks to widget UI
Send SMS from a recent call (and call from recent SMS)
IVR fixes
General improvements and bug fixes

Coming soon:
SMS by list will send one message to a list
Improvements to voicemail drop
Dial by list will create the list in a component and not in the small widget window
Settings for call results