Nextiva has been around since 2006; therefore, it has become a known business phone provider for large and small businesses alike.
With technology constantly changing, business phone system companies have to stay up to date with the latest trends and features to ensure they provide users with the best communication support.
Many businesses hesitate to jump right into all that Nextiva has to offer because of the extensive other business phone solutions out there.
Before you and your team decide on Nextiva, it is best to review and understand all the other alternative phone solutions offered that may provide better support for your business.
Table of Contents
What is Nextiva, and How Does it Work?
Nextiva is a VoIP business phone system that streamlines workflow with an all-in-one communication platform. With a host of features, including team messaging, video conferencing, business analytics, and a call center, Nextiva provides users with a reliable service for an affordable price.
Users appreciate Nextivas’s 24/7 customer support and unlimited nationwide calling and do not need to worry about integrating Nextiva into their current software.
Nextiva is great for maintaining regular communication between teams with Cospace, a remote workforce management tool.
Remote businesses with teams spread around the country find Nextivas mobile app for Android and iOS Apple phones one of the more accessible communication apps on the market. With the ability to screen share, SMS/MMS message, and switch seamlessly between a desktop and mobile phone, users find it easy to continue work on the go.
Compare Nextiva to The Best VoIP Phone Services
With the multiple VoIP phone service options, many businesses must first understand what they need from their phone service before picking which will suit their business’s needs.
Once businesses understand what they require from their business phone service, they can compare the different phone services offered.
Compared to other VoIP phone services, Nextiva is suitable for small businesses and larger enterprises alike and offers a CRM (customer relationship management platform), remote work management platform, and call center software, all for an added cost.
Businesses find Nextiva helpful with increasing their efficiency and streamlining their workflow but see Nextiva’s high prices as a turn-off. Nextiva offers excellent features at a higher price than competitors with a more detailed pricing breakdown, which hides great features only to be found in the higher-priced tiers.
Many businesses turned away from Nextiva and chose another equally helpful and versatile business phone software at a lower price with more features included.
Nextiva: The Good and The Bad
The Good
- Reliable service and high uptime
- High call quality
- Round the clock customer service support
- User-friendly interface
- Integrates easily with existing contact and CRM tools
The Bad
- Pricing plans are expensive.
- Top features only available in higher tiered pricing plans
- Some integrations only work well with PC
- 3-year agreement when signing up
- Desktop app/cell phone app/desk phone is not fluid
Nextiva Pricing and Options
Nextiva offers two pricing options; Business Communication which includes phone, video, and collaboration; and Contact Center, which consists of a cloud contact center.
All plans are available monthly or annually, and the pricing depends upon the number of users, 1 to 100+.
For those considering Nextiva, they can participate in a 7-day free trial of the essential plan. Businesses can consider one of the more advanced plans, and before purchasing, they can request a free demo.
Business Communication plans begin at $18.95/user/mo and reach $57.95/user/mo.
The Contact Center pricing is not displayed online; we recommend visiting their website for complete details.
4 Great Alternatives to Nextiva
Fastcall
What it does:
Fastcall integrates directly with Salesforce to bring users a dynamic business phone solution that includes inbound/outbound calling, SMS messaging, video conferencing, and reporting features at an affordable price for small and large businesses.
Fastcall was created back in 2007 and has grown with Salesforce since 2009 to become one of the most popular business phone systems available for Salesforce users. Fastcall works with your business to get the most out of Salesforce by offering Fastcall Consulting, helping to optimize workflow with training services.
Best for:
Salesforce is best for businesses who use Salesforce as their CRM platform and wish to include a business phone communication software for cutting edge communication all on one platform.
Whether your team is remote or in the office, small or large, Fastcall will provide a reliable, effective communication solution for Salesforce users. Maximize the investment your business made in Salesforce and choose the business phone solution made 100% exclusively for Salesforce.
Pros:
- 100% exclusively built for Salesforce.
- Fast and reliable SMS messaging between team members and customers alike.
- Works seamlessly with remote and in-office teams.
Cons:
- Only available for Salesforce users
Pricing:
A significant aspect of Fastcall is the 14-day free trial period. During the trial period, businesses will benefit from trying all of Fastcalls great features and how well it integrates with Salesforce.
When business leaders are ready to commit, they have the option of two pricing packages, Essential, offered at $24/user/mo, and Pro provided at $49/user/mo. If they are still not satisfied, they can contact Fastcall for custom pricing.
Explore all pricing options → here.
RingCentral
What it does:
As one of the first providers to offer a cloud-based phone service, RingCentral has been around since 2003, helping businesses optimize their phone systems. With plenty of competition, RingCentral has remained a top runner in the industry among the other providers on this list.
RingCentral offers optimal features: a contact center, desktop app, fax, and unlimited business SMS. Most desired features are only available in the more expensive pricing options.
Best for:
RingCentral provides a reliable business phone solution with optimal features for businesses small and large. Sales, marketing, and customer service teams will all benefit from RingCentral robust platform.
Pros:
- AI integrations
- SMS messaging options
- Offered mobile app for Android and iOS
Cons:
- Unreliable customer service and support
- More expensive than other options
- Great features only offered within higher-priced packages
Pricing:
Pricing for RingCentral begins at $19.99/user/mo for the most basic pricing package and reaches $49.99/user/mo for businesses looking for more advanced support and features.
Discover all pricing options → here.
3CX
What it does:
3CX is a PBX (private branch exchange) software with impressive features, including video conferencing and live messaging. Businesses prefer 3CX with 12 or fewer employees because they offer their dynamic phone system for free, with the option to pay for added features.
3CX provides the option to run on-premise or in the cloud on users’ Google, Azure or Amazon accounts. With a mobile app, 3CX increases efficiency for users by granting them the ability to stay online no matter where they may be.
Best for:
3CX is best for small businesses who are looking for a free business phone system which competitive features.
For mid-sized and larger businesses, 3CX enhancing productivity yet can be more expensive than competitors.
Pros:
- Free for the first year
- Great free option for small businesses
- Easy to use interface
Cons:
- Complicated pricing packages
- Unreliable web conferencing
- Users have to purchase support
Pricing:
For up to 12 users, 3CX offers all three of their pricing packages free for the first year. For more users and more advanced features, pricing starts at $1.08/user/mo plus an added charge; we recommend checking their website for more details.
Discover all pricing options → here.
Aircall
What it does:
Aircall can easily integrate with popular CRM software seamlessly and offer real-time analytics for key reporting responsibilities as a cloud-based phone system. Users can access Aircall by desktop or on their versatile mobile app.
Aircall “believes in the power of conversation” and works to empower professionals to have positive, influential conversations to maximize teams’ efficiency across any sized business.
Best for:
Aircall prides itself on being the phone system for the modern business, big or small. All teams can benefit from the features included in any of Aircalls multiple pricing packages.
Pros:
- Optimal calling features
- Mobile app for Android and iPhone
- Affordable pricing
Cons:
- Not compatible with Windows or Chromebook
- Unreliable customer support
Pricing:
Aircall offers two pricing packages; an essentials package at $30/user/mo and a professional package at $50/user/mo. If your business needs a more dynamic package, Aircall requests you contact them for custom pricing.
Discover all pricing options → here.
Conclusion
With so many great options for a business phone system, if your team is already working with Salesforce, get the most out of your investment and don’t hesitate to choose Fastcall.
Fastcall is 100% exclusively built for Salesforce, making it the most frequently updated, dynamic business phone integration system on the market.
Fastcall’s features will immediately contribute to your business growth and success with inbound and outbound calling, SMS, and video. Read all about what makes Fastcall the right decision for your business → here.
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