Ready to enhance your customers’ experience by integrating a communication solution into your Salesforce platform? Or are you seeking to lower your average handling times to increase customer satisfaction? Both are optimal if you want your customers to be happy. Besides, they’ll benefit your bottom line at the end of the day.
Many business owners are unaware of the benefits they can receive by integrating a phone system with Salesforce. Millions of users worldwide already trust the #1 CRM software, Salesforce, for its superb, user-friendly interface. Now it’s time to integrate an equally trustworthy and efficient phone system software.
By incorporating a phone system into Salesforce, the benefits are immeasurable, but let’s review a few if you are not convinced:
- Increased sales
- Saves time and resources
- Data transparency
- Better customer service
- Improves employee satisfaction
- Maximizes voice quality
Are you convinced that an integrative phone system may be the next best step for your business? Then keep reading to discover the best phone systems that integrate with Salesforce in 2021.
Table of Contents
Fastcall
What it does:
Any business in the market for a Salesforce CTI solution should look no further than Fastcall. Working with multiple devices and channels, including desktops, softphones, mobile phones ad SIP (IP phones), Fastcall helps Salesforce users make and receive calls and SMS (short message service) with ease and confidence.
With a mission centered around making it easier for people to connect, Fastcall offers inbound and outbound calling, SMS messaging, information management, video, screen share, and other features. To boot, it integrates solely with Salesforce.
Best for:
The best aspect of Fastcall is its ability to integrate seamlessly with Salesforce. If businesses are already in tune with Salesforce, Fastcall is the easiest solution for incorporating a phone system into your business.
Earning five stars from users, Fastcall works with all internal teams within an organization and has been rated highly against competitors.
Pros:
- Increases sales productivity
- Customizable features
- Video call feature
- Great customer service
Cons:
- Multiple clicks to put clients on hold or transfer calls
- Higher price compared to competitors for a quality product
Pricing::
Fastcall offers plans suiting all business’s annual or monthly needs starting at just $24/month/user. With an essential package, companies are just starting to find all the features they need to start. However, a more established entity with more clients finds the Pro package perfect for keeping pace with their clientele. You can test their platform with a free trial for both Essential and Pro plans.
Discover all pricing options → here.
RingCentral
What it does:
RingCentral has long been considered a competitive Salesforce integration that allows companies to use cloud business communications to improve workforce productivity. A user-friendly interface allows for team members to make inbound and outbound calls directly from the Salesforce UI.
Used in over 100 countries around the world, RingCentral is reliable in multiple languages. In addition, ring Central offers a video meeting feature to promote communication in a virtual, remote work world.
Best for:
No matter what industry you are in, RingCentral is great for small businesses, startups, and enterprises alike.
Especially appreciated by sales teams, RingCentral helps users log calls with a High-Velocity Sales (HVS) disposition to move clients through their sales processes.
Pros:
- Global network
- AI integrations
- Customizable applications
Cons:
- Slow workflow process
- Limited reports customizability
Pricing:
RingCentral offers various packages, from RingCentral MVP starting at $19.99/user/mo, including message, video, and phone, to RingCentral Video Pro starting at $11.99/user/mo, offering video, and Contact Center, including inbound and outbound calling with a digital interface.
Discover all pricing options → here.
Nextiva
What it does:
Founded in 1999, Nextiva has developed into an award-winning global provider of cloud unified communications solutions. Nextiva allows users to connect their phone system to business applications, AI, and automation from a single user-friendly platform that promotes the best communication for Salesforce integration.
Unique for connecting with customers, clients, and team members, Nextiva streamlines communication, saving businesses and users time and energy throughout the workday.
Best for:
With a promise of 99.99% uptime, Nextiva is known among its users for having few to no outages. As a result, Nextiva empowers sales teams with small businesses or enterprises to reach full communication potential.
Businesses looking for a great way to integrate a communication platform into Salesforce should consider Nextiva for their teams, as 90% of users would recommend the software to a friend.
Pros:
- Helpful customer service
- Great price point
- Mobile app feature
Cons:
- A lot of implementation from customers end
- No demo
- Call waiting issues
Pricing:
Nextiva offers two pricing plans, Essential for $18.95/user/mo, and Enterprise for $22.95/user/mo. Therefore, you will have a package that fits the type and size of your business.
Discover all pricing options → here.
Vonage
What it does:
Supporting over 40 countries, wherever you are, Vonage helps teams collaborate easily with colleagues and clients alike. Earning a five-star rating from over 800 users, Vonage leads the pack in being the top Voice-over-IP (VoIP) offered and is compatible with Salesforce and other applications.
Through voice, SMS, team messaging, fax, social, and video meetings, teams big and small can increase their productivity and stay in tune with their client’s needs through the user-friendly platform Vonage offers.
Best for:
Great for all teams that are agent/client-focused. Vonage integrates directly with Salesforce, granting businesses who are already using the platform trust a seamless transition.
Incorporating Global Voice Assurance, Vonage ensures excellent call quality around the world.
Pros:
- Simple set up
- Helpful customer support line
- 50+ business phone features
Cons:
- Desktop and phone application usage costs extra
Pricing:
From Basics, Premium, to Advance packages, Vonage has a competitive price that allows businesses small and large to have the opportunity to use their platform without breaking the bank. For pricing, please visit their website.
Discover all pricing options → here.
1-VoIP
What it does:
1-VoIP is known throughout the business as the basic go-to Voice-over-IP (VoIP) platform, catering to those looking for an easy-to-use cloud-based communication solution. Wherever you have an internet connection available, make and receive calls with 1-VoIP on your smartphone or computer—taking away the frustration and hassle of a regular landline and none of the benefits.
Best for:
A basic Voice-over-IP platform, 1-VoIP is an excellent choice for businesses looking for a simple, affordable solution or individuals looking for a landline-like cloud-based platform.
1-VoIP works globally; therefore, have no fear that clients calling from around the world won’t reach your team. For those conducting international business, this is essential.
Pros:
- Very affordable
- Intuitive interface
- 24/7 support center
Cons:
- Lacks competitive features
- Minimal customization options
Pricing:
1-VoIP has packages targeted towards individuals who appreciate the Residential package. Otherwise, businesses can go with the Business VoIP package, and lastly, there is a SIP Trucking package, which allows users to connect their existing phone system. Pricing depends on how many employees; starting at $24.97.
Discover all pricing options → here.
GoToConnect
What it does:
GoToConnect is streamlined for IT, having centralized user management to keep your business moving no matter where you may be. Offering video conferencing, huddle rooms, and outgoing and incoming phone calls, GoToConnect has everything small or medium companies need to start their business off on the right foot.
Using cloud-based software GoToConnect is a professional communication platform that is easy to manage and customizable to fit any business’s needs while supporting their growth.
Best for:
Targeted at international small to medium-sized businesses, GoToConnect is perfect for a flexible workforce. If users are in the office, at home, or on the road, the interface has intuitive tools helping to connect users wherever they may be.
Pros:
- Great extensions
- Easily integrable
- User-friendly administrative portal
Cons:
- Not easily accessible customer service
- The interface is the bare minimum
Pricing:
If you are just beginning a small business or growing, GoToConnect can support you with three plans, from basic starting at $24/user/mo, up to premium, from $39/user/mo.
Discover all pricing options → here.
Grasshopper
What it does:
Targeted at small and midsized business owners on the go, Grasshopper is an excellent option for combining your business phone line into your personal, never missing a beat when on the go. With 24/7 support services, Grasshopper is a user-friendly platform that you only need your cell phone to use! So do business from anywhere, and grow your business with the help of Grasshopper.
Best for:
Grasshopper is mainly suitable for small to midsized businesses (SMB) looking for a simple, reliable business phone service. Priding itself on adding a business line and virtual phone system to your personal phone, Grasshopper is perfect for small business owners who are on the go.
Pros:
- Fast and easy setup
- 24/7 customer service
- Great pricing points
Cons:
- Requires existing landlines or mobile phone
- Limited features
Pricing:
Grasshopper begins offering packages at $26 per month for its Solo Tier pricing, $44 per month for its Partner Tier, or $80 per month for its Small Business Tier, all billed annually.
Explore all pricing options → here.
Ooma
What it does:
Dedicated to empowering customers to connect in more innovative ways, Ooma has an attractive web interface promoting business efficiency and residential communication ease.
Ooma is a cloud-based software ideal for small to mid-sized businesses and individual residents, making it highly desirable. From Ooma Residential, connecting with Telo, to Ooma office, a business phone service, this platform has outperformed other VoIP competitors.
Best for:
Made for small businesses, enterprises, and residential use, Ooma users stay connected from anywhere. Ooma’s smart security solutions and easy-to-use interface make incorporating Ooma seamless for companies of any size to your family. Receiving 4.7 stars from over 2,500 user reviews, take it from individuals, Ooma is reliable.
Pros:
- A well-built device with a built-in speaker
- Great mobile app
- Easy-to-use interface
Cons:
- Not a lot of features available with cheaper priced packages
- Voice quality can be patchy at times
Pricing:
For businesses looking to incorporate Ooma, plans range from Ooma Office, starting at $19.95/mo to Ooma Office Pro, $24.95/mo. For individuals, choose from Basic or Premium packages.
Discover all pricing options → here.
Phone.com
What it does:
Are you looking for a voice-over-IP service (VoIP) for your small or mid-sized business? Are you trying to find a platform that is user-friendly and easy to set up? Phone.com is for you. The platform is straightforward, easy to use, and packed with helpful features like Follow Me, voicemail to email, messaging, and unlimited free conference calling.
Best for:
Phone.com is best for small to midsized business owners who envision running their business communication straight through their smartphones. Phone.com users have on average under 20 employees and offer packages for start-ups and growing businesses alike.
Pros:
- User-friendly interface
- Voice recording features
- Mobile app
Cons:
- Video conferencing is an added fee
- Extensions and minute bundles can be expensive
Pricing:
Phone.com encourages you to save 20% when you pick their annual pricing packages over their monthly rates; whenever you choose to get billed, select from the Basic at $12.99/mo/user, Plus at $19.99/mo/user, and Pro at $29.99/mo/user packages to fit your business’s growth and direction.
Discover all pricing options → here.
Spoke Phone
What it does:
Integrating directly with Twilio and made for when Zoom and Teams don’t fit your business’s unique needs, Spoke Phone saves the day by being a communication platform controllable from any device, anywhere.
Empower employees with easy useability, and drive better outcomes by the support the entire customer journey. With great automation features and integrations, Spoke provides freedom to its user.
Best for:
Made in Auckland, New Zealand, Spoke Phone is primarily for small finance or insurance businesses looking to optimize their communication with Spoke’s mobile and desktop apps.
Pros:
- Helpful, intuitive features
- Unified calls and recording
- Great customer service
Cons:
- Unreliable transfers
Pricing:
Spoke pricing ranges helps its basic users to its pro users, offering three different pricing packages for every business’s needs starting at $9.95/user/mo.
Discover all pricing options → here.
VoIPstudio
What it does:
Looking for a significant global, customizable Voice-over-IP (VoIP) that equips your business with an abundance of features? VoIPstudio is the right choice for your business. With numbers available in 50+ countries, VoIP studio has cloud PBX (cloud-based private branch exchange) features, making administrators’ jobs easy.
With an impressive 99.999% VoIPstudio service uptime, this software stays reliable and is trusted in 75 countries worldwide.
Best for:
It was created especially for businesses that do a sustainable amount of international calling and are looking for a reliable VoIP.
Pros:
- Free inbound calls
- Virtual numbers available for 50+ countries
- Offers desktop softphone
Cons:
- No video conferencing
- No bulk SMS
Pricing:
One of the unique aspects that separate VoIPStudio from its competitors is the “pay as you go” pricing package starting at $4.99/user/mo, along with their other pricing packages, the “2k Bundle” starting at $16.99/user/mo and “Enterprise.”
Discover all pricing options → here.
Aline
What it does:
Aline makes handling incoming and outgoing calls more accessible than ever by offering call routing, recording, shared extensions, live chat, and other beneficial features like customizable caller ID, call transfer, and spam blocking.
Aline integrates flawlessly with third-party applications and allows administrators to change operation times, access reports, and coach agents through call whispering.
Best for:
Whether you own a small business or are a part of a large enterprise, Aline will integrate flawlessly with your teams. Companies that use android, web, or iPhone to run smoothly will feel satisfied with Aline’s support.
Pros:
- Mobile access
- Chat/messaging
- Customizable caller ID
Cons:
- No in-person or live online training is available
- Not compatible with iPad
Pricing:
Fill in a quick form on Aline Voice’s website and get on the phone to talk with an agent about the best pricing plan for your business. Pricing starts at $69/mo and goes up to $89/mo.
Discover all pricing options → here.
Kixie PowerCall
What it does:
Integratable with all major CRMs, Kixie is a leading sales engagement platform helping businesses boost sales team performance. So how does it do it? Kixie offers excellent features, including a click-to-call dialing list and auto-dialing options, as well as customizable call routing and tracking.
As cloud-based software, Kixie can be set up and ready to use in just three minutes and is ideal for all-sized businesses.
Best for:
Small, mid-sized, and large businesses benefit from Kixie PowerCall AI-powered sales dialer and local presence dialing. For any sales team looking to enhance performance and boost overall sales, Kixie PowerCall is ideal.
Pros:
- Ultra-reliable
- Automated calling and texting features
- 5,000+ sales teams rely on Kixie
Cons:
- Not for freelancers
- No sales reporting features
Pricing:
Kixie offers quarterly and yearly packages starting with an Integrated plan, a Professional plan, and an Enterprise plan. Find what works best for your business at affordable prices starting at $29/mo to $55/mo.
Discover all pricing options → here.
CallRail
What it does:
Is your business heavily focused on digital marketing? Are you looking for a platform to help you measure success? CallRail brings complete visibility to marketers by tracking calls and forms to get better visible outcomes.
With third-party integrations, customizable branding, and call recording and monitoring, CallRail helps businesses determine which marketing campaigns promote clients to call.
Best for:
Ideal for freelancers and small, mid-sized, and large businesses. CallRail helps marketing teams measure success through the quality of inbound leads. If enterprises need a platform to assess their digital marketing efforts quickly, CallRail is the best choice.
Pros:
- Great training options
- Live chat feature
- Workflow management
Cons:
- No customizable branding
- No video conferencing
Pricing:
Not sure if CallRail is right for your business? Try their free trial, and then dive into their multiple pricing packages providing features that equip your business for success starting at $45.
Discover all pricing options → here.
Intulse
What it does:
With seamless integration options with major CRM platforms, Intulse is a cloud-based VoIP system rich in features that help you improve collaboration and efficiency. Earning Capterra’s 2020 Best Value VoIP provider, Intulse delivers a high-end phone solution for all sized businesses.
Best for:
Businesses small and large that are looking for a VoIP system to help streamline processes for inbound and outbound communications should readily consider incorporating Intulse into their workplace.
It’s best for businesses that already have a CRM platform and are looking to integrate with ease.
Pros:
- CRM integration
- Excellent call routing, recording, and routing
- Mobile access
Cons:
- No live chat feature
- Lacks customizable branding
Pricing:
Intulse approaches pricing differently from competitors, and it is best to call them for a quote. They offer different pricing options dependent on the number of users you have in your business, starting at $37-$52 for 2-4 users up to $22-$32 for 50+ users.
Discover all pricing options → here.
Five9
What it does:
Is your company or business in need of a contact and call center solution? Powered by AI, Five9 is a cloud-based, easy-to-use solution for customer experiences.
Equipped with triple agent talk time with intelligent dialers, clients never hear a busy signal and easily get routed to the next available agent. By using AI, Five9 will help your business increase agent effectiveness and efficiency, optimizing communication.
Best for:
Best for all sized businesses looking for a cloud contact center focused on customer experience. It’s for any team looking to engage customers and streamlines operations should turn to Five9.
Pros:
- In-person integrable training option
- 24/7 live rep help desk
- Live chat
Cons:
- No mobile access
- Lacks customizable branding feature
Pricing:
Five9 offers four pricing packages, Core, Premium, Optimum, and Ultimate, helping your business get started on the road to success; contact them for a quote.
Discover all pricing options → here.
DialPad
What it does:
DialPad is a leading AI-powered cloud communication platform that provides the newest VoIP technology through three integrative products, Dialpad Talk, DialPad Contact Center, and DialPad Sell.
With top-of-the-line features including live call transferring, powerful analytics, and video meetings, DialPad helps streamline businesses communications.
Best for:
Powerful for small businesses, freelancers, and enterprises, Dialpad helps industries ranging from restaurants, churches, and real estate to financial services, tech, and litigation finance.
Pros:
- Great handoff between devices
- Affordable pricing
- Excellent customer service
Cons:
- No CRM integration
- Lacks reporting and analytics
Pricing:
DialPad offers two affordable pricing packages, Standard at $15/user/mo and Pro at $25/user/mo, and if you are an enterprise, it is best to contact DialPad for a quote suitable for your business.
Discover all pricing options → here.
GoToMeeting
What it does:
Marketing themselves as having fast, reliable, and secure video conferencing, GoToMeeting accomplishes this flawlessly while offering great features to customers. Need to host a meeting with up to 250 participants? GoToMeeting has your back.
With features including chat/messaging, mobile access, and third-party integrations, businesses thrive in the video conferencing world with GoToMeeting.
Best for:
Whether you are a freelancer, a small business owner, or own a large enterprise, all your teams will be able to benefit from GoToMeeting.
Pros:
- Agenda management features
- Automatic transcription
- Live chat
Cons:
- Higher price than competitors
- Unable to send invites right from the interface
Pricing:
GoToMeeting may have higher prices than competitors, but you are getting what you paid for with the immense amount of features included in all packages, from their Professional package at $12/mo up to their Business package at $16/mo.
Discover all pricing options → here.
3CX
What it does:
Are you looking for a solid platform to incorporate into your business’s CRM? 3CX offers CRM integration with excellent live chat and web conferencing features on their software-based PBX communication solution.
3CX has built its platform to the ideal remote working world, ensuring that clients can take their communication needs on the go by offering voice apps with fast and hassle-free management.
Best for:
3CX is made for remote teams and is excellent for start-ups or enterprises with a large employee base. Customer service teams benefit from the on-the-go app option, making sure to deliver the help needed wherever they may be.
Pros:
- Great training options
- Customizable user statuses
- Excellent integration
Cons:
- No SMS messaging
- Lacks VoIP connection
Pricing:
One of the best perks about 3CX is that they let you try it for free for the first year. So whether your business is looking for a Standard or Pro package, try it out with no commitment first, and see what 3CX can do for your company.
Discover all pricing options → here.
Nuacom
What it does:
Nuacom is a call center, business VoIP solution for businesses looking for a centralized platform with incredible features. Equip your teams with IVR (interactive voice response), innovative call transfer, call queuing, and recording, along with call analytics.
Best for:
Small and mid-sized businesses love Naucom for their marketing and customer service teams. The all-in-one, user-friendly platform makes managing and reporting quick and easy, saving time and streamlining processes.
Pros:
- Integrates with 40+ apps
- Includes softphone and desk phone capability
- Mobile app
Cons:
- Does not offer a free trial
- Lacks chat/messaging feature
Pricing:
Available for whatever stage your business is in, Naucom offers a pricing plan starting at $24.99/user/mo that equips you with features that helps a company develop and grow.
Discover all pricing options → here.
ACEfone
What it does:
Enhance your business communications by incorporating Acefone into your teams. Monitor, track, and set up alerts for missed calls all on this leading PBX platform. Offering an all-in-one administration portal connect with your teams and clients with HD video/audio.
Best for:
Great for global businesses, small to large, Acefone offers contact center solutions helping operate online call centers from anywhere in the world.
Customer service teams especially appreciate Acefone for the ability to queue, hold, and record, along with maintaining a record of inquiries with call logs.
Pros:
- Cloud-hosted phone system
- Four global offices
- Fast and simple support
Cons:
- Lacks chat/messaging
- No video conferencing
Pricing:
Acefone offers competitive pricing starting with a Basic package at $9.99/user/mo up to a Business option at $13.99/user/mo and a Premium pricing option at $17.99/user/mo for larger organizations.
Discover all pricing options → here.
net2phone Canada
What it does:
Net2phone Canada (formally Versature) integrates great with third-party integrations, including Salesforce, Klipfolio, and more as a cloud-based VoIP communications provider.
Net2phone is the top business phone solution provider in Canada, helping to enhance Canadian organizations through excellent, helpful features like call recording, routing and reporting, on their cloud-based software.
Best for:
Net2phone is Canadians go-to communication software servicing all of Canada. From Alberta to Quebec, small and mid-sized businesses and large enterprises benefit from the excellent service that net2phone offers.
Customer service teams love net2phones Call Centre pricing plans, equipped with Omnichannel routing and interactions.
Pros:
- Great for any sized business
- Excellent reporting and analytics
- Helpful customer service
Cons:
- Complicated directory feature
- Basic mobile app
Pricing:
Net2phone Canada offers multiple plans depending on how many users starting at $29.99/user/mo. For higher-volume calling, check out their Call Centre and Call Centre Pro packages.
Discover all pricing options → here.
Zadarma
What it does:
Zadarma stands out among competitors by being available in 100 different countries and boasting 30,000 multi-channel virtual phone numbers (including toll-free), all the while offering a mobile Andriod and iOS app for on-the-go monitoring.
It includes voice menu support, call pickup and transferring, call forwarding and recording, statistics, and a customizable answering machine. Zadarma has been in the game for 14 years and has over 2,000,000 registered users worldwide.
Best for:
Zadarma is best for customer relationship management and customer service teams for any sized business.
Pros:
- 24/7 multichannel customer service
- 5 minute set up a time
- Cloud PBX
Cons:
- Troubles with call forwarding
- No chat/messaging tools
- Inability for conferencing
Pricing:
Zadarma offers great phone system bundle pricing along with phone numbers, calls, and SMS costs starting at $39/team/month.
Discover all pricing options → here.
Join.Me
What it does:
Allowing international teams to connect with online conferencing, text chat, and screen sharing join.me enhances the online meeting experience in the remote working world.
Part of the GoTo family, join.me includes features like meeting scheduling and invitations, mobile access, and call recording in 40+ countries. In addition, join.me has options that equip your business with next-level communication solutions with VoIP or phone lines.
Best for:
Those looking to host large meetings from desktops or mobile devices turn to join.me. Great for freelancers looking for a leg up or small to mid-sized businesses looking to grow and connect.
Pros:
- Ability to record everything
- Great scheduling feature
- International
Cons:
- Not great for large enterprises
- No third party integrations
Pricing:
No matter what your business is looking to accomplish, step up and enhance your productivity with join.me. Offering pricing plans starting at lite to business, find what works best for your teams on the goto.com website; pricing starts at $24.00/user/mo.
Discover all pricing options → here.
TalkDesk
What it does:
Do you want a better way to unlock a great customer experience? Then Talkdesk has you covered as the leader in the 2021 Gartner Magic Quadrant for CCaaS.
Talkdesk is the leading browser-based contact center solution that seamlessly integrates with all top business tools and offers users a 360-degree view of the customer. In addition, this contact center solution improves and enhances customer service with user-friendly software.
Best for:
Customer service teams around the world improve their efficiency and manage more customers with Talkdesk. Great for any business, small or large.
Pros:
- Very fast UI
- Real-time reporting feature
- User-friendly
Cons:
- No Android app
- Free trial not offered
Pricing:
Talkdesk encourages potential users to contact them to get a free quote for their business. Unfortunately, they do not offer their pricing online.
Discover all pricing options → here.
Ringover
What it does:
If you are a user of Ringover, 110 destinations are at your fingertips with unlimited calling from their web or mobile app. Integrate with ease to leading CRM and Helpdesk tools to help your remote team increase their efficiency.
Keep your teams on track with double-listening and call whisper features while creating customizable reports to assess performance.
Best for:
Great for customer service managers looking to enhance their team’s efficiency and automate everyday tasks. Small and mid-sized businesses and freelancers are successful users of Ringover.
Pros:
- Great training options
- Excellent integration options
- Affordable pricing
Cons:
- Unavailable customer service
- No video conferencing features
Pricing:
Unsure if you want to commit to Ringover? Try out their free trial to see if it is a fit for your business. Then, when you’re ready to commit, check out their three pricing packages, Smart at $24/user/mo, Power at $49/user/mo, and Enterprise.
Discover all pricing options → here.
CallTools
What it does:
Any business looking for an all-in-one contact center should consider CallTools, one of the world’s fastest-growing call center software. CallTools works to help your agents efficiently maximize their performance while keeping customers happy with features like CallTools Predictive and CallTools Preview.
Best for:
Best for businesses looking to increase their agents’ efficiency with a call center software that keeps agents connected no matter what size their business may be.
Pros:
- Cloud-based
- Easily integrative
- No long-distance fees
Cons:
- Spotty customer service
- No mobile applications
- Lacks sales reporting
Pricing:
CallTools does not offer their pricing on their website but directs potential users to quickly fill out a short survey to get a personalized quote.
Discover all pricing options → here.
Toky
What it does:
What does Toky not do? With over 1000 companies using Toky worldwide, there is a reason it has become a known and trusted communication solution.
Toky integrates flawlessly with your existing business tools and is accessible via phone, app, or desktop.
Best for:
Targeted at the sales and support teams of any sized business, Toky makes businesses reachable via a click-to-call feature allowing customers to interact with your team quickly.
Pros:
- Cloud-based
- Cross-system monitoring
- Easily integrative
Cons:
- No chat/messaging option
- No video conferencing feature
Price?
Try Toky out with their free trial period, and then invest in one of their two pricing packages; Entrepreneur ($20/agent) or Business ($25/agent).
Discover all pricing options → here.
8×8 Virtual Office
What it does:
As “one platform, one experience,” 8×8 Virtual Office offers their over 2 million global users a communications platform equipped with a contact center and business phone and features including video meetings, team chat, and embeddable apps.
Integrating easily with business and CRM applications, 8x Virtual Office is a multi-channel cloud contact center that uses VoIP technology.
Best for:
This is for small or large businesses looking for a 99.999% uptime SLA platform that can integrate directly with CRM already being used. Everyone in your business can benefit from 8×8 Virtual Office, from administrators to supervisors.
Pros:
- APIs and embeddable apps
- Offered as a mobile app
- Great customer support
Cons:
- Limited customizability
- Can run into delays
Pricing:
If your business is just looking for team communications, there are three pricing options to choose from. Are you looking to add a Contact Center? 8×8 Virtual Office offers pricing packages that include fantastic features for you starting at just $12/user/mo.
Discover all pricing options → here.
Conclusion
The most important thing to consider when choosing what phone system is right for your business is the features that will benefit your business the most. Knowing these features starts with thoroughly understanding what your teams need for support from a phone system.
If your teams respond but need software with an overall excellent phone system with features that include phone, SMS, and video with screen sharing, try Fastcall, exclusively built for Salesforce.
There are plenty of great combinations out there, peanut butter and jelly, Mario and Luigi, wine and cheese, and now there’s Fastcall and Salesforce.
Not convinced? Talk to a representative today at Fastcall and begin improving your communication today.
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