Softphone apps

What Is a Softphone App?

A softphone app is a software application that makes phone calls on a device that’s connected to the internet. Unlike a traditional phone, softphones can enhance and access VoIP features.

How Does a Softphone Work?

To use a softphone, all you need is a headset and either a desktop or laptop computer. The key is to use a device that can connect to the internet. Wired internet connections tend to be better than Wifi.  

Once you have your equipment, you can install your softphone app onto your device (laptop, etc.).

Why You Should Be Using Softphones Instead of Desk Phones at Your Business

Many businesses love using softphone software for its efficiency with time, costs, and space. Since the softphone applications use the internet, companies can save thousands of dollars from not paying for a dedicated phone line. Many softphone software providers charge around $50 per month. All they need is a strong internet connection. 

Another reason to switch to softphones is the space savings. Desk phones require wires and desk space, while softphones can conduct customer calls from anywhere since employees can use the applications on laptops. 

Moreover, desktop and mobile softphone apps offer greater flexibility in your communication styles since they accommodate 3-way calling, video conferencing, message transcription, and caller information. 

12+ Best Softphone Apps for Businesses

Here are some of the best softphone apps for businesses, including their features, pros and cons, and pricing.


Fastcall logo, softphone apps.

Fastcall is a softphone application that was designed specifically for Salesforce. Founded in 2009 to integrate seamlessly with Salesforce. In the last decade, they’ve continued to evolve, launching from Version 1.0 to the most recent 7.50 Version, increasing their offerings to include outbound and inbound calls, SMS capabilities, data collection, and more!

Included Features

  • Outbound calls
  • Call routing
  • Call transfer
  • Customer recognition
  • Custom dashboards
  • Inbound calls
  • SMS
  • Video calls and conferencing
  • Information management
  • Call recording
  • Call routing
  • Call integration with Salesforce mobile app

Best for: Everyone


  • Custom features and dashboards to fit your business’ needs
  • Explicitly designed for Salesforce, offering seamless integration
  • #1 Salesforce Native App for Phone, SMS, and Video
  • Customer recognition for improved efficiency
  • Worldwide calling and omnichannel support
  • Concurrent calls
  • Call recording and live listening to improve customer service strategy


None — no negative reviews on Salesforce Appexchange 


Free: 2-week trial

Essential: $24/user/month

Pro: $49/user/month

Custom: to fit varying business needs

Fastcall pricing, softphone apps.


RingCentral logo, softphone apps.

RingCentral is a secure softphone app offering services across 100 countries. Its API platform integrates nicely with Google, Salesforce, Okta, Zendesk, and Microsoft and allows users to build custom mobile apps.

Included Features

  • Unlimited US calls
  • Call transfer
  • Video conferencing capabilities
  • Text messaging
  • Voicemail-to-text transcription
  • Document collaboration capabilities
  • Click-to-call from web pages, Outlook, or Word document
  • Voice and fax message consolidation into emails 

Best for: Large teams 

Ringcentral services, softphone apps.

Pros: Super reliable, with a 99.9% uptime (the service is rarely down)

Cons: 24/7 support over live chat and phone, but not through email; some customers cite surprise fees in their reviews. Not dedicated to Salesforce.


Essentials: $19.99/month for 20 users

Ultimate: $49.99/month for unlimited calls, users, storage, support, and video conferencing. 

Ringcentral pricing, softphone apps.


8x8 logo, softphone apps.

Founded in 1987, 8×8 is a San Jose telephony company and a leading cloud phone service provider. Integrated with both Salesforce Classic and Lightning, users love the advanced analytics capabilities for business communication. 

Included Features

  • Embeddable communications
  • Works with Sales Cloud and Service Cloud
  • Compatible with most browsers
  • Call queue
  • Voice integrations
  • Meeting scheduling
  • Video conferencing capabilities

Best for: Small teams and businesses

8x8 services, softphone apps.

Pros: Reasonably priced

Cons: Some reviewers cite missed calls and poor customer support, with about 50% of all Appexchange reviews fair or negative.


Small Business Phone System: $15/user/month

All-in-one Voice, Video, Chat: $24/user/month

Advanced Call Handling and Analytics: $44/user/month

8s8 pricing, softphone apps.

Counterpath Bria Teams

Counterpath Bria, softphone apps.

Founded in 2009, Counterpath offers a full-stack cloud communications platform known for its strong customer support and high call quality. They were acquired by Alianza earlier this year (March) but continue to offer a variety of softphone app features to its clients.

Included Features

  • Compatibility with Windows, Mac, iOS, and Android devices
  • Click-to-call
  • Call transfer
  • Call recording capabilities
  • HD audio codecs
  • Video conferencing
  • Instant messaging

Best for: Remote teams as the easy interface offers engagement

Counterpath Bria services, softphone apps.

Pros: User-friendly interface and reliable; cost-effective

Cons: Some reviewers cite frequent crashes, but it’s important to note that those reviews are a few years old. 


Solo 1: Free, for one account

Solo for three users: $2.95/month

Teams: $4.95/user/month

Enterprise Basic, Standard, and Business bundles: Contact Bria Sales for custom pricing

Counterpath Bria pricing, softphone apps.


Linphone logo, softphone apps.

A well-known softphone app for Linux users, Linphone is the ultimate secure communications app. Launched in 2001, Linphone was the first open-source softphone application. 

Included Features

  • HD video calls and audio conferencing
  • Call recording capabilities
  • Call transfer
  • Secure, ZRTP or SRTP-DTLS end-to-end encryption
  • Compatibility with Windows, Mac, iOS, and Android devices, Linux
  • Open-source licensing model
  • File sharing
  • User-friendly interface
  • Linphone Instant Messaging Encryption (LIME)

Best for: Open-source companies

Linphone services, softphone apps.

Pros: User-friendly interface and mobile app

Cons: Some reviewers cite issues with call recording memory


Contact Linphone for pricing information.

Linphone pricing, softphone apps. logo, softphone apps. is a business communications service that offers many elite features from the standard enterprise plan without the high price tag. 

Included Features

  • Call recording
  • Voicemail transcription
  • Greetings and automated attendants
  • Hold music
  • Video conferencing capabilities
  • Call analytics and CRM integration (pro plan)
  • Mobile apps
  • Discounts for multiple users

Best for: Small businesses services, softphone apps.

Pros: No contracts or long-term commitments

Cons: The Basic plan has limited minutes; no Salesforce package


Basic: $12.99/user/month

Plus: $19.99/user/month

Pro: $29.99/user/month pricing, softphone apps.


Zoiper logo, softphone apps.

A softphone software known for its security, Zoiper is a service-independent softphone application that has been renowned for its strong support for call centers, mobile operators, and other businesses. 

Included Features

  • End-to-end, military-grade encryption with TLS/SRTP and ZRTP
  • Click-to-Dial capabilities
  • Auto answer
  • High audio quality

Best for: Companies that value strong security

Zoiper services, softphone apps.

Pros: No monthly fees

Cons: Fewer features than other softphone applications; no Salesforce package


$49.95 one-time cost

Zoiper pricing, softphone apps.


GoToConnect logo, softphone apps.

Formerly Jive, GoToConnect is one of the most reliable softphone apps out there, with support for webinars, video calling and conferencing, messaging, and calling. It boasts an uptime of 99.996% and has distributed cloud architecture. 

Included Features

  • Call routing
  • Instant messaging
  • Screen share capabilities
  • One-click video calling and video conferencing
  • Real-time collaboration
  • Call flows
  • Virtual voicemail
  • Custom greeting
  • Call monitoring

Best for: Businesses of all sizes

GoToConnect services, softphone apps.

Pros: Reliable with 99.996% uptime

Cons: Some reviewers report call drops and a lack of customizable capabilities; no Salesforce package


Basic: $22/user/month

Standard: $26/user/month

Premium: $39/user/month

GoToConnect pricing, softphone apps.

Cisco Jabber

Cisco Jabber logo, softphone apps.

Cisco is a major player in the business communications field. Their Jabber softphone app offers businesses video conferencing, easy collaboration, instant messaging, and mobile applications all in one place. 

Included Features

  • Compatible with Mac, Windows, iOS, and Android devices
  • Screen share
  • Easy team collaboration
  • Modern and user-friendly interface
  • Document sharing
  • Strong call quality

Best for: Teams that require frequent collaboration 

Cisco Jabber services, softphone apps.

Pros: Affordable, strong video quality

Cons: Automatic deletion of old messages; no Salesforce package


$50 per license

Cisco Jabber pricing, softphone apps.


Cisco Jabber logo, softphone apps.

Line2 is one of the more basic softphone apps, offering easy configuration and reliability for both mobile applications and desktops. Unfortunately, this option is limited when it comes to third-party integrations.

Included Features

  • Merged phone calls
  • Inbound call handling
  • Local phone numbers
  • Toll-free numbers
  • Outbound calling
  • Call recording

Best for: Small teams that don’t value video calling or video conferencing capabilities in their softphone app

Line2 services, softphone apps.

Pros: User-friendly and intuitive 

Cons: No video calling or video conferencing capabilities and limited integration capabilities


Starter: $14.99/month

Growth: $19.99/month

Business: $24.99/month

Line2 pricing, softphone apps.

Acrobits Cloud Softphone

Acrobits logo, softphone apps.

Acrobits Cloud Softphone is a business communications tool that easily integrates with VoIP providers like Airwatch and MobileIron. Customers appreciate its features, such as click-to-call and screen sharing. 

Included Features

  • Unlimited calls and unlimited users
  • Integration with MDM providers
  • Multi-user collaboration
  • Screen share
  • Call routing
  • Video calling and video conferencing capabilities
  • Call logging
  • Mobile apps access

Best for: Businesses of all sizes that use mobile devices

Acrobits services, softphone apps.

Pros: Affordable

Cons: No Salesforce package


Full-featured: $69/month

Outbound only: $120/month

Whitelabel: $459/month

Acrobits pricing, softphone apps.

3CX Softphone

Cisco Jabber logo, softphone apps.

3CX Softphone is a free softphone system that connects to most VoIP providers. The company boasts 80% savings for businesses that choose their application. 

Included Features

  • Unlimited extensions
  • Live chat
  • Call reporting
  • CRM integration
  • Microsoft integrations
  • Screen share
  • Call recording
  • Video conferencing
  • Unique SIP trunk

Best for: Businesses on a budget

3CX services, softphone apps.

Pros: Very affordable, excellent call quality

Cons: Some reviewers cite a complicated setup process as well as a lack of fax functionality


All 3CX plans, including enterprise, are entirely free for the first year. The prices below are from the second year onwards.

Standard: Free for the second year too.

Pro: $145

Enterprise: $180

3CX pricing, softphone apps.


Grasshopper, softphone apps.

Grasshopper is a business communications service that offers desktop and mobile apps for many different kinds of businesses. It has various regularly updated features, like call transfers, voicemail transcription, and a live receptionist. 

Included Features

  • Business texting 
  • Call transfer
  • Desktop and mobile apps
  • Simultaneous call handling
  • Call forwarding
  • Unlimited calls for plus and pro plans
  • Voicemail transcription
  • Instant response
  • Easy set up for extensions
  • Compatible with Mac, Windows, iOS, and Android devices

Best for: Small businesses and marketing businesses

Grasshopper services, softphone apps.

Pros: Call screening

Cons: Complicated set-up process, as cited by some reviewers


Solo: $26/user/month

Partner: $44/user/month

Small Business: $80/user/month

Grasshopper pricing, softphone apps.


Softphone apps are becoming the norm for thousands of businesses that want to be more productive will also save time, and money on phone calls, business communication, and video conferencing.

Fastcall allows the best integration with Salesforce and collaboration across international businesses and offers fully customizable plans to help fit your business needs. 

Contact Fastcall today to take your business communication and VoIP service to the next level!

Fastcall Marketing
Latest posts by Fastcall Marketing (see all)