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What is an Auto Dialer?
An auto dialer is a software tool designed to automate phone dialing. Automated phone dialers support sales and customer support teams by automatically dialing phone numbers from a database of leads.
Call center representatives are limited to the number of calls they can make without an auto dialer.
With auto dialing software, the number of calls agents make each day drastically increases, which results in higher productivity and streamlined efficiency.
How Does Auto Dialing Software Work?
Auto dialing software works by relaying predetermined numbers from a database to a computer. The computer dials those numbers, and upon receiving an answer, the call is either routed to a representative or a prerecorded message is played.
Auto dialing software works via an active telephone line, a computer, and a voice modem.
Auto dialing software enables agents to finish with a call and automatically be connected to the next caller waiting, increasing the number of calls completed each day.
There are multiple different types of auto dialers:
- Preview Dialer- Agents preview customer information and have the power to initiate calls
- Voice Broadcasting- Customers receive pre-recorded messages and information
- Progressive Dialer- Calls are auto dialed when agents are available
- Predictive Dialer- Software will automatically di8al a set of numbers and connect to an agent when a customer answers
Are Auto Dialers Illegal?
Auto dialers are not illegal, but users should be aware of the existing laws that limit auto dialers’ use.
Companies should partner with a reputable, reliable auto dialing software, like Fastcall, to ensure legality.
When companies partner with Fastcall, they get reliable, innovative auto dialing software that enhances their teams’ efficiency legally.
How Much Does an Auto Dialer Cost?
The price of auto dialing software depends on the type and features desired.
Companies will pay between $300 to over $10,000, depending on how many channels are required.
For dependable service at affordable pricing, companies rely on Fastcall.
7 Best Auto Dialing Software Solutions
FastCall
What it does:
Fastcall is a phone and SMS dialer communication platform exclusively built for and dedicated to Salesforce.
The features include outbound and inbound calling, video conferencing, and SMS messaging accessed on the native app or desktop.
Fastcall is best for businesses that wish to get the most from Salesforce while reaping the benefit of innovative features and reliable customer service.
Best for:
For businesses that already use Salesforce every day, Fastcall will provide effortless inbound and outbound communication. Fastcall works best for companies with 20-100 employees with the features offered in their pricing packages.
For larger companies, Fastcall can scale to meet any communication requirements enterprises need.
Pros:
- Affordable pricing with multiple pricing package options
- Responsible and reliable customer support
- Innovative features that make work easier for teams
- Works directly in Salesforce as a native app
Cons:
- Only works with Salesforce
Pricing:
Fastcall’s pricing begins at only $24/user/mo for the Essentials package and $49/user/mo for the Pro package. For businesses looking for a more advanced option with more features, Fastcall recommends contacting them for custom pricing.
Discover all pricing options here.
PhoneBurner
What it does:
PhoneBurner operates as an outbound call center providing users features that include power dialing, lead management, and multiple analytics.
PhoneBurner facilitates 11+ million monthly conversations and will empower your sales team to close 4x more deals.
Best for:
PhoneBurner can scale to accommodate any sized company and will help sales teams perform more efficiently.
Pros:
- Outstanding customer service
- Quick and easy set up
- Easy to use
Cons:
- More expensive than other options
- No sales analytics
- Lack of listen-in feature
Pricing:
PhoneBurner has higher pricing when compared to competitors. Pricing plans at PhoneBurner begin with a standard package offered at $149/user/mo. Companies looking for more features can try the professional package at $179/user/mo or the premium package at $199/user/mo.
Discover all pricing options → here.
Aircall
What it does:
Aircall offers a simple approach to company-wide communication through an innovative platform with various features, including CTI (computer telephony integration), call queuing, and reporting with top-notch customer support.
Aircall empowers teams to personalize workflows to drive productivity, whether teams are remote or in the office.
Best for:
Aircall benefits businesses that have small to mid-sized teams. For larger enterprises, we recommend contacting Aircall for features that will suit all communication requirements.
Pros:
- Real-time analytics
- Accessible by desktop and mobile app
- Offers risk-free trial
Cons:
- Number of user minimum
- Lack of integration with external devices
Pricing:
Aircall offers two pricing packages; an essentials pricing package starting at $30/user/mo and a professional package offered at $50/user/mo.
Discover all pricing options here.
Kixie
What it does:
Kixie uses PowerCall software that integrates directly with your current CRM to provide various phone features that improve workflow and enable sales teams to complete more calls.
With features that include sales dialer, voicemail drop, greetings, hold music, and call coaching, Kixie helps revamp sales teams and provides customizable reporting and analytics.
Best for:
Kixie’s helpful PowerCall software is excellent for businesses big and small. With great training options, Kixie integrates seamlessly into teams.
Pros:
- Offers app for Android and iOS
- Diverse training options
- Free trial period
Cons:
- Unreliable call quality
- Limited CRM integrations
- Unreliable mobile app
Pricing:
Kixie’s two pricing packages are affordable for any sized business. Both plans are billed yearly and begin at just $29/mo. Try out Kixie’s seven-day free trial before committing.
Discover all pricing options here.
Five9
What it does:
Five9 offers reliable software that allows users to work from anywhere through their cloud contact center with customizable, innovative features.
These features include inbound/outbound calling, omnichannel support, and reporting and analytics that will help your teams find more time to help your company thrive.
Best for:
Five9 is great for companies of all sizes looking for a reliable contact center solution for their teams.
Pros:
- CRM integration
- Excellent for incoming calls
- Caller ID feature
Cons:
- Complex user interface
- Complicated pricing options
Pricing:
Five9 does not provide their pricing online; we recommend visiting their website to see their multiple plans to request the desired quote.
Discover all pricing options here.
Velocify
What it does:
As a sales acceleration platform, Velocify streamlines and optimizes the sales process for sales teams in larger companies, helping to accelerate lead engagement and convert more leads into business.
With features that include auto dialing, call management and recording, email marketing, and reporting, teams can trust Velocify to enhance their work process one call at a time.
Best for:
Velocify works best for more extensive and enterprise businesses that experience many leads in various industries.
Pros:
- Ideal for larger businesses
- Offers free trial period
- Multiple training options
Cons:
- Does not have a mobile app
- Limited reporting features
- Unreliable customer service
Pricing:
Companies can choose from one of Velocify’s four pricing plans: Standard at $60/user/month, Advanced at $95/user/month, Outbound at $40/user/month, and finally, their Plus plan at $60/user/month.
Discover all pricing options here.
Mojo
What it does:
Mojo Dialer is a prospecting platform including extensive features that help users make 300+ calls per hour and allows teams to maintain goal tracking through tracking metrics on their easy-to-read dashboard.
Features users can expect from Mojo include integrations, powerful marketing tools, cold calling options, and user management.
Best for:
Mojo Dialer works well with small and mid-sized businesses and larger enterprises as a reliable auto dialer software, especially for companies in real estate.
Pros:
- A fast and effective platform
- Helpful mobile app
- 3-line dialer feature
Cons:
- Weaker lists
- Unreliable customer service
Pricing:
Mojo offers pricing for both individuals and teams. Packages start at just $10/user and $89/license; we recommend checking out their website for the full details.
Discover all pricing options here.
Conclusion
Companies that integrate auto dialing software like Fastcall into their sales and customer service teams have higher efficiency and productivity.
Fastcall is a CTI solution for modern businesses made 100% exclusively for Salesforce that helps companies increase productivity and revenue potential.
Companies that have already invested in Salesforce get the most from their investment by incorporating Fastcall for their communication needs.
Check out the innovative features Fastcall offers here.
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