Talkdesk Review & Alternatives

What is Talkdesk?

Talkdesk offers a contact center solution for large businesses looking for an all-in-one communication platform. Talkdesk focuses on helping contact centers provide a top-notch, innovative communication system that benefits all teams

Talkdesk includes call tracking, multichannel integration, and CRM software integration. They do not exclusively focus on Salesforce.  

Why Talkdesk?

Individuals like that Talkdesk’s innovative features help all teams achieve their highest potential, ultimately enabling their businesses to grow long-term. 

Businesses choose Talkdesk because of the various pricing packages that offer features that integrate seamlessly with whatever needs your business requires. 

Talkdesk is a great communications platform for larger businesses that can afford the higher-priced packages.

Talkdesk Review

Talkdesk review & alternatives - logo.

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Talkdesk’s Features

  • Inbound/outbound calling
  • VoIP calling 
  • Reporting/analytics 
  • Call scripting 
  • Call routing 
  • Omnichannel 
  • Many CRM integrations 

Best for

Larger, customer-focused companies will benefit significantly from Talkdesk. The features that teams utilize through Talkdesk target big companies with more than 100 agents. 

Pros

Cons

  • Not dedicated to Salesforce
  • Complicated reporting 
  • Expensive pricing

Pricing

Talkdesk offers various pricing packages beginning at $75/user/mo for the essential features and ranging up to $125/user/mo for the elite features. Businesses can request a quote if they are seeking custom pricing options. 

Talkdesk review & alternatives - prices

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Talkdesk Alternatives

Fastcall

Talkdesk review & alternatives - Fastcall logo

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What is it?

Fastcall improves your team’s communication over multiple channels including, phone, SMS, and video. Businesses that use Salesforce as their CRM platform will benefit from Fastcall’s Salesforce OpenCTI solution. 

Businesses in the office or that work remotely will find ease with this cutting-edge solution, winning it a five-star rating from reviews. The innovative features of Fastcall equip teams with features to help them streamline their work and increase productivity. 

Talkdesk review & alternatives - Fastcall services.

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Included features:

  • Call recording 
  • Analytics/reporting 
  • Text SMS, video, and phone 
  • Tracking and monitoring communications 
  • Click-to-dial feature

Best for:

Any business using Salesforce as their primary CRM will benefit from Fastcall. Fastcall is made especially for companies using Salesforce. 

Small and large teams using Salesforce will benefit from Fastcall’s advanced features that increase communication and streamline workflows. Marketing, customer service, and sales teams love the efficiency and ease of the Fastcall platform. 

Pros:

  • Includes phone, SMS messaging, AND video calling 
  • Excellent customer service 
  • Screen sharing and click-to-dial feature

Cons:

  • Only available for integration with Salesforce

Pricing:

Fastcall offers a risk-free 14 day with the ability to cancel at any time. When you’re ready to commit to Fastcall fully, they offer various pricing packages equipped with the features you need to help your business succeed. These pricing packages begin at $24/user/mo and range up to $49/user/mo. 

Talkdesk review & alternatives - Fastcall prices

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GoToConnect

Talkdesk review & alternatives - GoToConnect logo

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What is it?

As a cloud-based phone system that provides voice, video, and a contact center GoToConnect is an all-in-one software that offers versatile communication throughout all teams. 

As one of GoTo’s business communication products, GoToConnect joins GoToMeeting, GoToRoom, GoToTraining, and GoToWebinars. 

Talkdesk review & alternatives - GoToConnect services

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Included features:

  • CRM integration 
  • Call routing/scheduling 
  • Real time reporting 
  • VoIP

Best for

If you are a business that is already using the GoTo platform, GoToConnect will integrate seamlessly into your Sales and Marketing teams. GoToConnect is significant for mid-sized to larger companies. 

Pros

  • Multiple features 
  • Video conferencing 
  • Mobile app 

Cons

  • Not recommended for small businesses 
  • No auto-dialing feature 
  • Salesforce integration is not native

Pricing

GoToConnect has multiple pricing plans that individuals can choose from, ranging from $24/user/mo to $39/user/mo. We recommend looking at their website to see how you can integrate it with other GoTo products.  

Talkdesk review & alternatives - GoToConnect prices

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8×8

Talkdesk review & alternatives - 8x8 logo

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What is it?

8×8 easily integrates with your present CRM software and provides a platform incorporating unified messaging, video conferencing, along with inbound/outbound calling. 

Businesses benefit significantly from the benefits that 8×8 provides. With abundant helpful features and affordable pricing, your fully equipped teams will focus better on your business’s growth. 

Talkdesk review & alternatives - 8x8 services

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Included features:

  • Contact center
  • Video meetings
  • Team chat feature 
  • API’s and embeddable apps

Best for

8×8 is ideal for small businesses and freelancers alike. With the affordable pricing 8×8 offers, Companies can focus on their growth and not the price. 

Pros

  • CRM integration 
  • Affordable 
  • Helpful customer service

Cons

  • Limited customizability 
  • Limited features in essential pricing
  • Salesforce package has poor reviews 

Pricing

8×8 unified communication pricing options begin at $12/user/month and range up to $44/user/month. We recommend checking out their website for a complete list of features. 

Talkdesk review & alternatives - 8x8 pricing

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Conclusion

If your business incorporates Salesforce as their primary CRM platform, waste no time determining the business phone software for you. 

Fastcall is the only business phone system made specifically for companies using Salesforce looking to optimize their communication. 

Sales, marketing, and customer service teams all benefit from the ease of Fastcall as an all-in-one platform integrating directly with Salesforce. 

Don’t hesitate to find out more and check out Fastcall’s website.

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