Whether your business is big or small, the importance of a solid business phone system to support your team with communication is essential. From sales to marketing to customer service, every team requires an efficient communication system to stay connected and increase productivity.
If your current phone system is behind the times and costing you precious time and money, you risk falling behind in the market and missing valuable growth opportunities.
Whether it’s time to change your current phone system or you are ready to invest, this article will review the top business phone systems on the market currently.
Table of Contents
Why You Need a Business Phone System
Technology is constantly improving and enhancing how businesses communicate and do work; therefore, it is essential to stay up to date with the latest technology to ensure you stay in touch with the times.
Unlike traditional, outdated phone systems, a business phone system offers innovative features, integration possibilities, and android and iOS apps.
Here are more reasons why a business phone system is a good idea for your business:
- Your team will save time and money
- The integrations ensure a one-stop-shop for all communication needs
- Apps allow for work to continue on the go or remotely
- Enhanced security
- Users call through the internet, compared to over a phone line
- Enables your team to produce thorough reports and analyses
- Increases ease of communication between team members
- Streamlines workflow
As you can see, business phone systems increase collaboration and streamline communication, ensuring your business and teams remain efficient and productive.
Ready to see the benefits of a business phone system for yourself but unsure where to start? Keep reading for extensive reviews of the top business phone providers of 2021.
RingCentral vs 8X8 vs Five9 vs Vonage vs Aircall vs Fastcall
Fastcall
What it does
Fastcall is best for the modern sales and service teams that use Salesforce as their CRM platform. Integrating directly with Salesforce, Fastcall streamlines business communications through their innovative business phone system that includes inbound and outbound calling, messaging, and video calling.
With a five-star rating from customers, Fastcall helps your customer service, sales, and marketing teams feel empowered to increase efficiency. With features including screen sharing, info management, SMS messaging, and 100% accurate reporting, Fastcall’s benefits are boundless. Get the most out of your investment if your business uses Salesforce by integrating Fastcall, which is 100% exclusively built for Salesforce and provides a high-quality experience.
Best For:
Companies already using Salesforce are a perfect match for Fastcall’s business solutions. Fastcall is a Salesforce-first application, integrating seamlessly into the platform.
Whether you have a team of 5 or 50, Fastcall will improve the communication of any sized business. One of the best aspects of Fastcall is the versatility of communication, smoothing out communication with your teams whether they are working in the office or remotely.
Pros:
- Inbound and outbound calling and messaging
- Ability to track teams’ internal phone and video communication in Salesforce
- Screen sharing and click-to-dial features
Cons:
- Only available for integration with Salesforce
Pricing:
Try Fastcall risk-free for 14 days with the ability to cancel at any time. Once you are committed to the best business phone system for Salesforce, invest in one of their monthly or annual turnkey packages starting at just $24/user/mo or contact them for custom pricing to fit your business.
Discover all pricing options here.
RingCentral
What it does:
Businesses appreciate RingCentral’s business phone system for its international accessibility and innovative features that allow them to integrate with any third-party application.
Users can create voicemail inboxes and greetings while also completing inbound and outbound calls, voice messages, faxes, and messages. With the freedom to easily switch from a desktop to a mobile device, RingCentral helps teams remain productive and efficient from wherever they may be.
Best For:
RingCentral is great for businesses that operate remotely worldwide and are looking for a dynamic business phone system. RingCentral provides calling, messaging, and video communication features at an affordable price.
Pros:
- Responsive and helpful customer service
- User-friendly interface
- Accessible from anywhere in the world
Cons:
- Limited reporting feature
- Complicated messaging system
Pricing:
RingCentral’s pricing packages start at $19.99/user/mo for their most popular pricing package, the essentials, which offers limited basic features. Businesses looking for more advanced features can choose RingCentral’s Ultimate package at $49.99/user/mo.
Discover all pricing options here.
8X8
What it does:
8×8 incorporates unified messaging, video conferencing, and inbound/outbound calling on one user-friendly platform. 8×8 easily integrates with your present CRM software can provides businesses the freedom of unlimited calling to 33 countries, including Australia, New Zealand, and the United Kingdom.
Small businesses prefer 8×8 for the affordable pricing and helpful features that boost their team’s productivity and save workers’ time to help them focus on business growth.
Best For:
8×8’s business phone solution is excellent for freelancers and small to large businesses. Smaller companies prefer it for its affordable pricing options.
Pros:
- Supportive customer service
- Easy CRM integrations
- Inexpensive monthly cost
Cons:
- Limited customizability
- Unreliable customer service
Pricing:
Businesses love 8×8’s dynamic pricing options, allowing you to choose from their unified communications, the contact center, or the all-in-one contact center and communications. Pricing begins at $12/user/mo; we recommend checking their website for complete details.
Discover all pricing options here.
Five9
What it does:
Five9 offers a worldwide all-in-one contact center solution for businesses looking for inbound/outbound omnichannel contact centers. With features that allow users to leave notes on calls, set callback times, and search session history, Five9 is a solid business phone option for any business.
With a mission to help transform contact centers to meet customers’ heightened expectations, Five9 helps empower agents to deliver a more human experience, making the agent and customer’s experience more beneficial.
Best For:
No matter what size business you have, your teams will benefit from Five9 contact centers. Five9 puts the customers first, helping your customer service team achieve even more success.
Pros:
- Easy integration into other systems
- Efficient user interface
- Omni-channel solutions
Cons:
- Limited reporting features
- Unhelpful customer support
Pricing:
Five9 does not offer its pricing online; we recommend visiting their website to request a quote that will fit your business’s needs.
Discover all pricing options here.
Vonage
What it does:
Vonage offers a business phone solution with 50+ voice and unified communication features, including caller ID, call blocking, and AI virtual assistant, ensuring your business cultivates success. Companies choose Vonage for the omnichannel support, the flexibility of team messaging, and video collaborations.
Businesses experience firsthand how Vonage helps their growth through accurate reporting and analysis features, empowering teams to continue growing and improving.
Best For:
Larger businesses prefer Vonage for the extensive list of innovative features equipping their sales, marketing, and customer service teams with the right tools for optimal results.
Pros:
- Guided setup process
- Extensive features
- Mobile and desktop apps
Cons:
- Basic pricing plan offers limited features
- More expensive vs. competitors
Pricing:
Vonage offers three pricing plans: the basic plan at $19.99, the premium plan at $29.99, and the advanced plan at $39.99.
Discover all pricing options here.
Aircall
What it does:
A cloud-based business phone solution based in Paris, Aircall targets modern businesses looking for flexible communication on a desktop and mobile app. With real-time analytics, Aircall helps its 7,000 business users enhance their team’s efficiency and productivity.
Including features like conferencing calling, instant messaging, automated attendants, and browser extension, Aircall has become known for its reliability worldwide.
Best For:
Aircall is best for small and medium-sized businesses. With features like shared call inboxes, analytics, various integrations, and local phone numbers, Aircall will have your business scaling in no time.
Pros:
- Power dialer and call coaching features
- Multiple languages supported
- CRM integration possibilities
Cons:
- Expensive pricing packages
- Unreliable internal calling
Pricing:
Aircall’s pricing included the essentials package offered at $30/user/mo and the professional package offered at $50/user/mo. If businesses want to request a custom pricing package, Aircall asks to contact them to discuss details.
Discover all pricing options here.
Conclusion
Your business phone system will make or break your ability to communicate between teams and with customers. Ensure that you optimize your productivity with a phone system that will be up-to-date and integrate directly with the software and systems you already have.
If your business has invested in Salesforce, get the most out of that investment and chose Fastcall as your business phone solution.
Fastcall is the only phone solution made 100% exclusively for Salesforce, optimizing the features available and equipping your team for success.
Don’t hesitate to begin reaping the benefits that Fastcall offers; start a free trial today.
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