Fastcall Version 7.68 June 2022

Audio player for call recordingAdd a 3rd device for ringing callsUser status improvementsAdded option to transfer a call to an IVRImprovements to SMS opt-outAdded settings for user call transfer to a group Bug fixes Previous Updates Conditional Caller IDImprovements for Einstein Conversation InsightsImprovements to the Fastcall interactions componentOption to automatically delete call recordingsImprovements to widget… Read more »

Fastcall Version 7.64 May 2022

Conditional Caller ID Improvements to call transfer Bug fixes Previous Updates Improvements for Einstein Conversation Insights Improvements to the Fastcall Interactions Component Option to automatically delete call recordings Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the… Read more »

Fastcall Version 7.62 April 2022

Updates to Fastcall page layouts Updated Reports Bug fixes Previous Updates Improvements for Einstein Conversation Insights Improvements to the Fastcall Interactions Component Option to automatically delete call recordings Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the… Read more »

Fastcall Version 7.60 March 2022

Improvements for Einstein Conversation Insights Improvements to the Fastcall Interactions Component Option to automatically delete call recordings Bug fixes Previous Updates Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the replacement of Lightning Locker Service.https://help.salesforce.com/s/articleView?id=release-notes.rn_lwc_security_intro.htm&type=5&release=234 New settings… Read more »

Fastcall Version 7.58 February 2022

Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Bug fixes Previous Updates Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the replacement of Lightning Locker Service.https://help.salesforce.com/s/articleView?id=release-notes.rn_lwc_security_intro.htm&type=5&release=234 New settings to handle user status Always become available after a call Outbound calls with no inbound Prompt before… Read more »

Fastcall Version 7.56 January 2022

Press 1 to accept the connection attempt When used with auto call distribution (ACD) this optional setting allows the user to “press 1” to accept the call. The setting is designed to help when a mobile phone is used to answer ACD call. By asking the user to accept the call we can avoid the… Read more »

Fastcall Version 7.54 December 2021

Press 1 to accept the connection attempt When used with auto call distribution (ACD) this optional setting allows the user to “press 1” to accept the call. The setting is designed to help when a mobile phone is used to answer ACD call. By asking the user to accept the call we can avoid the… Read more »

Fastcall News Archive

When It Comes to Business Applications, You Don’t Have to Have It AllJanuary 7, 2021 How to improve collaboration with Fastcall CTIDecember 23, 2020 Fastcall drives cooperation of Salesforce users with Intercall and solves Covid challengeNovember 24, 2020 FASTCALL ANNOUNCES CALLME – THE FIRST PHONE AUTOMATION APP FOR SALESFORCE WEB TO LEAD FORMSSeptember 11, 2019… Read more »

FASTCALL VERSION 7.42

Fastcall IVR Update – Conditional Routing (beta) Fastcall has added filters for IVR routing. This filter can be applied when the IVR starts looking for a Salesforce record that matches the criteria set. Like other Fastcall IVRs there are two options with two sub-IVRs. When your criteria is met and not met. For example, you… Read more »

FASTCALL VERSION 7.38

Fastcall Updates Task Custom Fields Fastcall has removed all custom Task fields from the package. We are now mapping these Task fields to your own custom fields or giving the option to create the fields post-installation. The fields include lookups (Calls, Connections, SMS, Voicemail) and fields for Call Recording, From Phone and To Phone. Salesforce… Read more »