Fastcall Version 8.0 – Winter 2022
Fastcalll Version 8.0 is a significant application update. [Five min highlight video] The application’s front end now uses Redux to manage and centralize our application state (user status, call status etc). We’ve made changes to the user experience (UX) to deliver more relevant information to the user in a streamlined design. You will also notice… Read more »
Forbes Technology Council: Conversation Insights: A New Tool For Sales And Service Managers
Reposted from Forbes Technology Council Richard Rosen for
Forbes Technology Council: If Your Current Business Phone Does Not Support SMS, It May Be Time For An Upgrade
Reposted from Forbes Technology Council Richard Rosen for
How Is Our Salesforce Connected App Different From the Rest?
Fastcall’s Salesforce connected app logs and records customer interactions via phone SMS, and video. Discover why Fastcall is the best fit for you, here. How Is the Fastcall Salesforce Connected App Different? Fastcall is a fantastic add-on to Salesforce. Our app saves hours in lost productivity by logging every call with no data loss. Call… Read more »
How Salesforce and Fastcall Help Higher Education Be More Productive
Schools, universities and other educational institutions have one challenge in common. They need to constantly communicate with their students and often the parents as well. Software for Communicating with Students and Parents Obviously, the students and their parents are different generations; and guess what, that means they have different communication styles, prefer different communication channels… Read more »
Fastcall Version 7.72 – July 2022
Improved menu options – added extensions to groups Callers can enter an extension for a group at any time during the greeting. Ex: “Press 101 for support.”Note: The ACD settings were also recently updated. Each group can have unique ACD settings for inbound routing. Packaged a sample Salesforce Flow to automate SMS. The Flow is… Read more »
Forbes Technology Council: How To Transform Your Customer Service Experience
Reposted from Forbes Technology Council Richard Rosen for Forbes Technology Council We all know that recent changes in customer service have been driven by the uncertainty of the last few years. Businesses worldwide, and across all industries, have experienced challenges that no one could have planned. In this article, I will outline how the strategic… Read more »
Forbes Technology Council: 13 Tech Areas, Functions And Laws Facing New Or Potential Government Oversight
Forbes Technology Council Post Caller ID Under new Federal Communications Commission rules, known as STIR/SHAKEN, telecommunications providers will be required to implement caller ID authentication by June 30, 2021. In combination with the Telephone Robocall Abuse Criminal Enforcement and Deterrence Act, these regulations will help protect customers from illegal robocalls. All businesses using the phone to communicate… Read more »
Forbes Technology Council: 8 Expert Tips For Resolving Common Tech Glitches And Annoyances –
Reposted from Forbes Technology Council Share Detailed Information With The Support Team If you’re someone who’s not a tech pro and you need to ask for support, be very detailed in explaining the problem to support. List everything you have tried so far (for example, restarting the computer or the router). Support will want to… Read more »
Fastcall Version 7.68 June 2022
Audio player for call recording Add a 3rd device for ringing calls User status improvements Added option to transfer a call to an IVR Improvements to SMS opt-out Added settings for user call transfer to a group Bug fixes Previous Updates Conditional Caller IDImprovements for Einstein Conversation InsightsImprovements to the Fastcall interactions componentOption to automatically… Read more »
