Fastcall Version 8.48

Introduction to 8.48

Explore our latest update, where we’ve polished UI elements, fixed various bugs, and added exciting new features to enhance your experience. Following, we present some of these changes.

Conversations – Voice & Messaging

We are thrilled to unveil our latest feature designed to revolutionize communication within your organization: Conversations.
The Conversations feature enhances communication capabilities by facilitating structured interactions between users and external participants. It streamlines the management of various communication channels, including private calls and SMS, group IVR calls and SMS, and call transfers. Conversations provide a centralized platform for tracking and organizing interactions, improving efficiency and collaboration.

Conversations will change the way calls and SMS are grouped in the softphone view.
This will allow users to see personal conversations with a lead/contact and group conversations (where the lead or contact is calling or sending sms to a group phone or IVR) on different threads.

Functionalities

Creation of conversations with specified participants based on interaction type and context.
Association of each interaction (Call, SMS, IVR, and Transfer) with a corresponding Conversation event.
Handling missed calls and IVR transitions appropriately within conversation contexts.
Efficient management of softphone transfers, creating conversations based on transfer types.

Benefits

Centralized Communication:

Offers a unified platform for managing diverse communication channels.
Improved Collaboration:

Facilitates structured interactions, enhancing collaboration among users and external participants.
Efficient Tracking:

Enables easy tracking and organization of interactions, enhancing efficiency and workflow management.
Enhanced User Experience:

Streamlines communication processes, leading to a smoother and more intuitive user experience.

Overall, Conversations empower users with a comprehensive communication solution, facilitating seamless interactions and enhancing collaboration across various communication channels.

You can se more information and how to set up conversations here.

Bug fixes

[FC-9273] Call Routing | IVR & Inbound Routes – Rollover not working properly
[FC-9272] Call Routing | Missed call email notifications not sent when VM transcription fails
[FC-9271] Core | User status – Switched to offline after 1 missed call
[FC-9259] Softphone | Transfer – Missing hold button for supporting whisper during warm transfer