Fastcall Version 9.17

Table of Contents

Introduction to 9.17

Explore our latest update, where we’ve fixed various bugs, and added exciting new features to enhance your experience. Following, we present some of these changes.

IVR Call Transfers to Groups Are Now Available on Mobile

We’ve expanded support for IVR call transfers to Groups using Simulring to include Salesforce Mobile.

This enhancement builds on existing IVR Group Transfers by allowing calls to ring not only on the desktop softphone, but also on users’ mobile devices. Team members can now answer IVR group calls directly from Salesforce Mobile notifications, making it easier to stay responsive while away from their desks.

🚀 What’s New

IVR call transfers to Groups using simulring now ring on Salesforce Mobile
Calls can be answered straight from Salesforce Mobile push notifications
Calls continue to ring on the desktop softphone for a seamless experience
No changes are required to existing IVR or Group configurations

🚀 Why It Matters

By extending IVR Call Transfers to group to mobile, teams can respond faster, reduce missed calls, and provide a more consistent customer experience, whether they’re working from their desk or on the move.

🚀 How to test it

You just need to set your mobile phone as a device, enable inbound call notifications on mobile and enable Notification Delivery for mobile in the setup.

Fastcall Settings > My Settings > Devices

Click the + button, add your mobile phone as a new device, and verify it.

Fastcall Settings > My Settings > Inbound Settings

Enable Salesforce Mobile Notifications for Inbound Calls.

Setup > Notification Delivery Settings > Custom Notification Types

Edit the Mobile Call Notification and enable Salesforce for Android and Salesforce for iOS.

Call transfers to Groups using Simulring on mobile require Call Routing V2 to be enabled.

For more information on Call Transfers to Groups and how to set them up, click here.

Bug Fixes

We’ve implemented several behind-the-scenes enhancements to improve Fastcall’s performance and stability. This update resolves previously reported issues, reinforces system reliability, and ensures a smoother, more consistent experience across the platform.

For details about the specific bug fixes included in this release, click here.