Fastcall Version 9.11

Table of Contents

Introduction to 9.11

Explore our latest update, where we’ve fixed various bugs, and added exciting new features to enhance your experience. Following, we present some of these changes.

Speech / Word recognition in IVR menu

We’ve introduced Speech Recognition to IVR Menu options, making your IVRs more intuitive and user-friendly.

When configuring an IVR Menu and defining its options (e.g., “Press 1 for Call Transfer”), you can now add a Speech / Word field. This allows callers to say a keyword instead of pressing a number.

Example:

If Option 1 is configured to route to Voicemail and you add the speech word “Voicemail,” the caller can either press 1 or simply say “Voicemail” to be redirected to that option.

Key Benefits:

Enhanced user experience and faster navigation: Callers can interact naturally by speaking instead of pressing keys, reducing the time spent navigating menus.
Greater accessibility and flexibility: Ideal for callers with limited keypad access, while still supporting both voice and keypad inputs for each IVR option.
Professional experience: Delivers a modern, conversational interface that enhances your company’s image.

This enhancement helps streamline the caller experience and adds flexibility to how users interact with your IVR system.

UI performance enhancement

Fastcall’s UI components have been upgraded to React 19, delivering a smoother and faster user experience.

This update improves client-side performance and in-browser rendering, making the interface more efficient and stable. Users will notice faster load times, enhanced responsiveness, and overall improvements in the performance of all UI components.

This upgrade is part of our ongoing effort to ensure the Fastcall platform continues to provide a modern, high-performance experience.

Conversations: New participation settings for other people’s conversations

A new setting has been added to control user behavior for conversations they can view but are not directly participating in.

Under Logging > Conversation Settings, when the Show All Conversations option is not set to private, users can choose how they want to handle these visible conversations on the Record Interactions LWC.

There are three available options:

Always – (Default) Allows the user to participate in any visible conversation without restriction.
Ask for Confirmation – Prompts the user to confirm before joining or participating in a conversation.
Never – Restricts all interaction; the user can only view the conversation in read-only mode.

This setting provides greater control over user participation, helping organizations manage visibility and engagement across shared conversations more effectively.

Salesforce mobile: Quick call action

A new Call button has been added to the Salesforce Mobile App, allowing users to start a call directly from the record layout.

This enhancement streamlines communication by providing faster access to call functionality while on the go. With just one tap, users can initiate a call without navigating away from the record, improving efficiency and productivity for mobile users.

More exciting mobile updates are on the way!

Bug Fixes

We’ve made a series of fixes and optimizations to improve overall platform performance and stability.

This release resolves previously reported issues, enhances system reliability, and delivers a smoother, more consistent user experience. We appreciate your continued feedback as we keep refining and enhancing the platform.

For details about the specific bug fixes included in this release, click here.