Fastcall Version 9.05

Introduction to 9.05

Explore our latest update, where we’ve fixed various bugs, and added exciting new features to enhance your experience. Following, we present some of these changes.

Phrase Matching

We are thrilled to introduce Phrase Matching, the latest enhancement to our Conversational Intelligence suite. This new feature allows your team to automatically analyze call transcriptions against predefined phrase sets, helping you uncover insights faster and more efficiently than ever.

Key Benefits:

Automatic Phrase Detection: The system scans every call transcription for the phrases you configure, so you don’t need to manually review each conversation.
Identify Trends: Quickly see which topics, objections, or keywords are recurring across multiple calls.
Improve Coaching and Training: Use insights from Phrase Matching to provide targeted feedback to agents and enhance team performance.
Save Time: Focus on what matters most—critical interactions and actionable insights—without sifting through every call manually.

Phrase Matching is now available for all users with Conversational Intelligence enabled. Start leveraging it today to gain deeper visibility into your customer interactions, improve agent performance, and make data-driven decisions faster.

See more information about Phrase Matching here.

Bug Fixes

We’ve implemented several fixes and improvements to enhance platform stability and performance.

This update resolves known issues, addresses performance inconsistencies, and ensures a more reliable and consistent user experience. Thank you for your continued feedback as we work to refine and optimize the platform.

For more information of bugs fixes in this release, go here.