Fastcall Version 8.80

Table of Contents

Introduction to 8.80

Explore our latest update, where we’ve fixed various bugs, and added exciting new features to enhance your experience. Following, we present some of these changes.

Salesforce Mobile – User Settings

We’re thrilled to announce the addition of Fastcall User Settings in the Salesforce Mobile App, giving you more flexibility and control on the go!

How to Access

Tap the gear icon in the Conversations List or within a specific Conversation Thread view to access your settings instantly.

In the new Fastcall User Settings, you can:

Change the Default Mobile Device.
Update your User Status.
Enable or disable Voicemail.
Enable or disable Call Recording.

This new functionality makes managing your Fastcall settings more convenient than ever. Explore it today to customize your experience and optimize your workflow!

Learn more about Fastcall in Saleforce Mobile here.

Inbound Routing Settings – Add option to press key to accept call

We’re excited to announce a new feature that enhances call handling flexibility. You can now enable a setting to require pressing a key to accept incoming calls on external devices. Please note, this feature is not available for the Softphone.

Benefits

Prevents accidental call pickups: Ensures calls are intentionally answered, reducing disruptions.
Improved call management: Ideal for shared devices or environments where multiple calls may come through.
Enhanced control: Provides an extra layer of confirmation before connecting.

How to Enable This Feature

Navigate to Fastcall Settings > Inbound Settings. In the Inbound Routing section, add a device or edit an existing one.

Enable the setting “Require Key Press to Accept Call” for your desired device.

This feature is designed to offer greater control and improve the user experience when managing calls through external devices.

How It Works

When someone calls your phone number, you will hear an audio prompt saying:

Press 1 to accept the call.
Press 9 or hang up to reject the call.

Learn more about Inbound Routing Settings here.

Bug fixes

We’ve resolved several bugs to enhance your experience and deliver smoother platform performance. These fixes address existing issues, boost stability, and ensure a more dependable user experience. We appreciate your feedback as we work to make our service even better!

For more information of bugs fixes in this release, go here.