IVR Improvements

Fastcall has added a filter for the Salesforce record owner. This filter can be applied when the IVR starts – look for a Salesforce record first, or applied when looking for the user’s voicemail.

Notification in Salesforce Mobile

Fastcall User Notifications

Sort Managed Objects for Inbound call search

Fastcall Managed Objects
Fastcall Managed Objects

In Developement…

Fastcall is working on an improved SMS experience with folders for SMS templates, threaded SMS in a Lightning Component, and an updated UI for SMS. We are also updating call termination with an improved UI, new options for Call Results and tags.

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