Fastcall Version 4.90

Fastcall Verson 4.90

3 WAY CALL

In Fastcall version 4.90, we improved settings for Call Transfer and Listen In.

We used to have an option to enable and disable Conference Call or Listen in, on Outbound and Inbound Calls.
On Conference Call you were able to add a user to your call. On Listen in you were able to enter to a Call if the setting was enabled.

3 WAY CALL Fastcall uses a 3-way conference call to enable call transfer and Listen in. When using a conference call, the call is set up a bit differently. We had used hold music, or silence and not ringing for these calls. This conference setting can now be on/off for specific users. If you have users who do not need the 3-way call, it is now easy to turn this off.

Other recent add in Fastcall version 4.90 is RINGTONE. You can edit this on phone number (Fastcall settings). When inbound/outbound conference call is enabled, now you can update settings selecting listen to ringtone. Select this on country ringtone.

CALL GOALS

Before, when creating a group goal, all users used to cooperate and each call sums against one common goal. Now we have the possibility to select individually call goals so that the goal has to be fulfilled by each user in the group.

DASHBOARD

On your dashboard, you have the possibility to inspect the call history of users or groups, in-progress calls as well as missed calls. Now there’s a new filter added that helps your daily work, this filter shows calls owned by Salesforce Queues.

TO LEARN MORE GO TO:

CALL TRANSFER | LISTEN IN

DASHBOARD

•