Benefits of Native Salesforce Apps
Salesforce apps are a way bigger deal than you think they are. Some projections say Salesforce’s AppExchange market share will be worth millions of dollars by 2028. Salesforce is the biggest name in the customer relationship management (CRM) game. It’s been around since 1999, after all. One thing that makes it so easy to adapt to changing… Read more »
What Is a Softphone in Salesforce?
In 2018, 61% of businesses asked were switching from traditional phones to Voice Over Internet Protocol (VoIP) technology. That’s right — over half of surveyed businesses were abandoning traditional phone lines for purely internet-based telephony services. In the last few years, softphone services have made VoIP technology even more flexible and accessible. This is particularly… Read more »
Benefits of Integrating Your Phone System with Salesforce
Did you know that Salesforce has around 150,000 customers across the world? Salesforce is the world’s leading enterprise CRM platform. It offers a comprehensive suite of CRM software that allows businesses to manage their customer lifecycle all in one place. While Salesforce is often known as a CRM software, it also has other business applications… Read more »
How to Use Salesforce Call Recording to Improve Customer Service
Good customer service is critical for any business. In fact, if a business offers great customer service, 93% of customers say they are likely to make a repeat purchase. Since many businesses use calls as the main mode of customer service, it’s critical to make sure this path meets your customers’ needs. One way to… Read more »
