Fastcall Version 9.14

Table of Contents

Introduction to 9.14

Explore our latest update, where we’ve fixed various bugs, and added exciting new features to enhance your experience. Following, we present some of these changes.

Fastcall in Salesforce mobile improvements

This release introduces major improvements to the Fastcall experience in the Salesforce Mobile App, making it faster and easier to place and manage calls while on the go.

We’re excited to announce that we’ve released a new, standalone Fastcall Mobile application inside Salesforce Mobile!

Dialpad

We’ve added a new Dialpad directly inside the Salesforce mobile interface. You can now place outbound calls instantly, without needing to open a record first. Just open the app and start dialing — faster, simpler, and perfect for on-the-go productivity.

Control Panel

The Control Panel now appears in the bottom navigation bar, giving you quick access to your active, on-hold, and missed calls. This streamlined layout makes call management more intuitive and keeps your conversation status always within reach.

More exciting mobile updates are on the way!

Conversational Intelligence for Voicemail

We’re expanding the power of Conversational Intelligence to include voicemail interactions, giving your team deeper insight into every missed call. Now, when a call routes to voicemail, the recording is automatically transcribed and analyzed by your configured AI provider. This means you’ll immediately have access to clear, readable transcripts, along with AI-generated summaries and sentiment analysis—all designed to help you understand the context, tone, and importance of each message at a glance.

By bringing voicemail into the same intelligence framework as calls, Fastcall ensures no interaction goes unnoticed or unanalyzed. Your team can follow up more effectively, prioritize messages with greater accuracy, and maintain a complete picture of every customer touchpoint. This enhancement elevates voicemail from a simple recording to a fully processed and actionable conversation asset within your workflow.

Bug Fixes

We’ve made a series of fixes and optimizations to improve overall platform performance and stability.

This release resolves previously reported issues, enhances system reliability, and delivers a smoother, more consistent user experience. We appreciate your continued feedback as we keep refining and enhancing the platform.

For details about the specific bug fixes included in this release, click here.