Improvements to Inbound Call Notification – “Soft-Ring”
Fastcall added several enhancements to help notify users of inbound calls when sent to a group.
Application updates:
- Dual channel recording for IVR
- Improvements to related record card
- Relating call to Salesforce record
- Calls on hold
- User status for inbound call
- Call results for any object
- Notifications for soft ring
- Search and relate for in-progress calls
- Inbound call pop-up
- Concurrent calls
- Default SMS owner
- Mobile UI fixes
- Thread view for recent interactions
- IVR round robin
- Ringtone
CEO and founder of Fastcall.com
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