FASTCALL VERSION 7.32

June 21, 2021 | Release Notes Archive

IVR Improvements Fastcall has added a filter for the Salesforce record owner. This filter can be applied when the IVR starts – look for a Salesforce record first, or applied when looking for the user’s voicemail. Notification in Salesforce Mobile Sort Managed Objects for Inbound call search In Developement… Fastcall is working on an improved… Read more »

FASTCALL VERSION 7.26 [OUTDATED]

June 2, 2021 | Release Notes Archive

Improved logging of Twilio errors Fastcall has added three new reports detailing Twilio errors. The errors themselves are not always a concern, but you will be able to track if errors are increasing on any day or for a specific user. New IVR voicemail option for the record owner Fastcall has a call transfer option… Read more »

Rising to Swift Challenges in App Development

May 5, 2021 | News

Reposted from AHEADCRM You may have heard about The Lean Startup by Eric Ries, or the idea of an MVP (minimum viable product). These methodologies say only build what subscribers ask—and will pay— for. Business app development isn’t a one-way street; sometimes a customer will come to you with an idea for a product you wouldn’t otherwise… Read more »

FASTCALL VERSION 7.22 [OUTDATED]

April 24, 2021 | Release Notes Archive

Added new merge fields to SMS templatesPrepared for Salesforce Security ReviewImproved inbound call ringing when multiple tabs are openAdded search filters to managed objectsWorked on SMS APIEinstein Call CoachingFixed bugs

Work from anywhere done right

March 25, 2021 | News, Uncategorized

Reposted from customerTHINK Work from Anywhere needs the right culture and the right tools The pandemic has taught us through the past year that it becomes urgent for businesses to adequately deal with the need for new working models that help employees to become as productive when working from any place as when working from… Read more »

Fastcall Version 7.16 [OUTDATED]

March 24, 2021 | Release Notes Archive

Option to create a Contact and Account from an inbound call. Previously we created Leads only.Enabled the Call Quality measure by default.Added support for Einstein Call Insights.Fixed bug with Fastcall in Salesforce Mobile