The landline is dead. Cell phones quickly replaced most traditional telephones in homes worldwide, and VoIP technology overtook the office landline. But what is VoIP?  Here we’ll run through all the advantages of VoIP technology for your business, pros and cons, costs, and usability. Then, we’ll go through some of the best VoIP providers in… Read more »

What Is a Softphone App? A softphone app is a software application that makes phone calls on a device that’s connected to the internet. Unlike a traditional phone, softphones can enhance and access VoIP features. How Does a Softphone Work? To use a softphone, all you need is a headset and either a desktop or… Read more »

A new world of work has emerged, and today, thousands of companies and employees work in distributed teams. Physical offices are becoming irrelevant, and in many cases, this is a positive change.  But what are distributed teams? And why are they the top choice for countless business models today? We’ll cover that and more within… Read more »

With all the Customer Relationship Management (CRM) platforms available today, it can be overwhelming for businesses to choose the appropriate one for their needs. We take a look at five of the best CRM companies, Salesforce vs. Hubspot vs. Outreach vs. Salesloft vs. Fastcall, to help you make the best choice for your team. Choosing… Read more »

Now more than ever, businesses need reliable telephony services to communicate with their clients, partners, and stakeholders in a global community.  With the rise of online services, all industries face a heavier customer reliance on telephone systems in the absence of brick-and-mortar stores.  Telephony has come a long way since its humble beginnings as Alexander… Read more »

Growing small businesses often consider how their customer service representatives communicate with customers. Startups eventually expand and, as they do, telecommunications become more critical. With more phone lines and more phone calls, Private Branch Exchange (PBX) phone systems are becoming a necessity for organizations of all sizes. In this article, we take a look at… Read more »