salesforce phone integration

Forbes Technology Council Post

Caller ID

Under new Federal Communications Commission rules, known as STIR/SHAKEN, telecommunications providers will be required to implement caller ID authentication by June 30, 2021. In combination with the Telephone Robocall Abuse Criminal Enforcement and Deterrence Act, these regulations will help protect customers from illegal robocalls. All businesses using the phone to communicate with their customers will need to adapt. – Richard Rosen, Fastcall

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