WE DO NOT WANT YOUR USERS DIALING PHONE NUMBERS AND LOGGING CALLS ALL DAY LONG. LOG YOUR CALL RESULT, TASK PICK LISTS, NOTES, CASES OPPORTUNITIES AND MORE - ALL WITHIN THE FASTCALL OPEN CTI APP IN LIGHTNING.

 
OUTBOUND CALLS

OUTBOUND CALLS

In the Fastcall Lightning app - when making outbound calls - users will drop voicemails, dial by list, transfer calls, control outbound caller ID and more. Callers may use the Fastcall softphone, an existing hard phone or SIP.

OUTBOUND
INBOUND CALLS

INBOUND CALLS

For inbound calls, Fastcall searches Salesforce for a matching record by caller ID. Inbound calls can route to single users or groups of users. Calls can be answered by a greeting, with an optional menu to transfer calls. Callers can search a directory of users. Fastcall supports time of day, and day of week routing and more.

INBOUND
 

FASTCALL IN LIGHTNING EXPERIENCE.

 
OPEN CTI

OPEN CTI

You may know that Fastcall uses Salesforce Open CTI, as such the placement of Fastcall on the page is controlled by Salesforce. In Classic Fastcall is in the left sidebar at the top. In Console is in the right footer. In Lightning all Open CTI apps will be in the left footer.

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LIGHTNING APP

LIGHTNING APP

Fastcall includes a Lightning application in the package. This is found in your Lightning app launcher. You can work in the Fastcall lightning application, or you can add Fastcall to any other Lightning application in your launcher.

SALESFORCE HELP
ADD FASTCALL

ADD FASTCALL

In order to add Fastcall to another Lightning app go to Setup, Platform Tools, Apps, then App Manager. Find the Lightning app you want to edit then using the option on the far right, go to edit mode. In edit mode, you will see option at the top of the pop-up dialog. Use Utility Bar to add the Fastcall phone to the Lightning app.

SALESFORCE HELP
 

ONE OF THE BEST ADVANTAGES OF USING FASTCALL IN LIGHTNING IS THAT YOU CAN NAVIGATE DIFFERENT PAGES, AND EDIT YOUR PAGES WHILE THE SOFTPHONE NAVIGATES WITH YOU.