WE DO NOT WANT YOUR USERS DIALING PHONE NUMBERS AND LOGGING CALLS ALL DAY LONG. LOG YOUR CALL RESULT, TASK PICK LISTS, NOTES, CASES OPPORTUNITIES AND MORE - ALL WITHIN THE FASTCALL OPEN CTI APP IN LIGHTNING.
You may know that Fastcall uses Salesforce Open CTI, as such the placement of Fastcall on the page is controlled by Salesforce. In Classic Fastcall is in the left sidebar at the top. In Console is in the right footer. In Lightning all Open CTI apps will be in the left footer.READ MORE
Fastcall includes a Lightning application in the package. This is found in your Lightning app launcher. You can work in the Fastcall lightning application, or you can add Fastcall to any other Lightning application in your launcher.SALESFORCE HELP
In order to add Fastcall to another Lightning app go to Setup, Platform Tools, Apps, then App Manager. Find the Lightning app you want to edit then using the option on the far right, go to edit mode. In edit mode, you will see option at the top of the pop-up dialog. Use Utility Bar to add the Fastcall phone to the Lightning app.SALESFORCE HELP