FastCall’s five-star-rated, Salesforce-native dialer is available in the AppExchange
Open CTI. Log and Score Calls. Inbound Call Tracking. Outbound Dialing.
FastCall gives intelligent insights on how our sales team is doing on prospecting and following up on the phone. We love the way it integrates with Salesforce.
The perfect solution for automatic call logging
FastCall makes it extremely easy to one-click dial my contacts from within the Salesforce.com environment. It
also saves me time by automatically logging my calls as activities. No longer do I have to waste time with
data entry – FastCall does all of the logging for me. Highly recommended!
Dramatic improvement to our call productivity
We use this app for all of our outbound calling. It makes our sales team more effective, often logging over 200 calls per day. It is simple to use with 1 click calling. The auto-logging feature is a time saver. It allows us to better follow up with leads and report on our sales productivity. Using FastCall is a no-brainer.
Perfect for our inside sales team
Our sales team makes a lot of calls to new users that sign up on the site (and get dropped into Salesforce), and it’s always been painful and slow to log each call manually with multiple clicks. Our guys were making 60+ calls every day after all! FastCall was a no-brainer for us. It allows us to make more calls each day (we’re up to 90+ per day now), and my team doesn’t have to waste time entering in phone numbers and manually logging calls. Great tool.
Los Angeles California-based FastCall is a Salesforce partner and developer of the highest-rated and only Salesforce-native dialer in the AppExchange. FastCall has connected over 1 million phone calls for clients seeking to increase phone productivity. Sales and marketing professionals rate FastCall five stars and rely on FastCall for efficient communications with their clients and prospects.
FastCall makes phone technology easy for your sales team so that your customers get better, more personal service. We give you simple implementation, sophisticated call tracking and clear call quality. FastCall is created with you, your employees, your customers and your GROWTH in mind.
FastCall is the highest-rated phone sales and support suite Salesforce users can implement. It’s native to Salesforce, so the technology is seamless, integrates without additional expense. FastCall is designed to be simple for the employee on the phone while providing sophisticated tools to manage leads, to interact with customers and to provide insight into the phone sales team.
Executives appreciate FastCall because as a native app, it is built on the same Salesforce platform you have already invested in. Managers like the fact that usable data is easy to get to and practical to put to use; the phone sales staff are very happy with the call quality and intuitive design, and Salesforce administrators loves the simplicity of implementing and managing FastCall.
With FastCall, your Salesforce users will easily make “one click” outbound phone calls from a Lead, Contact, Account, Task or any Salesforce object with a phone number field. FastCall inbound call routing pops the call in Salesforce and logs each phone call as a Task in Salesforce. The date, time, duration and call result are reported using native Salesforce reports and dashboards.
BUT FastCall is more than a phone. FastCall is an extension of your Salesforce org. As a sales analytics tool, our goal is to help you manage, leverage – and not be overwhelmed – by your call activity history. FastCall will eliminate wasted steps by automating call logging and scoring. Moreso, FastCall will help you maintain data quality by updating Lead status, Lead ownership and/or Campaign Status based on call results. Our goal is to work with your marketing automation and business intelligence tools to deliver your top-line growth; to leverage and extend your investment in Salesforce.
The application has a free version and paid upgrades with advanced features such as automated answering machine drop, call recording and local calling area codes. Paid FastCall upgrades are priced per user / month. The app is installed and paid via the AppExchange. Paid upgrade includes a Sales Edition ($20). The free and paid versions also include FastCall Inbound Call Routing. The app is very easy to test.
With V 1.90 we have redesigned the widget to better accommodate the frame required by Salesforce OpenCTI and overall be more awesome. Now the phone used is on top (logger, softphone, office, mobile, etc); then the caller ID; Call Settings is where you turn call recording on or off; last you see an indicator to […]
In the FastCall App under Settings: you now have the option add “Contact Type” to the widget and make the subject editable. Call Type can include values such as Meeting, Support, Upsell, Renewal… you set these as needed. These are added to the widget when selected: And if you are recording calls, you can block […]
If you are using FastCall to route inbound calls, then you will want to customize the Salesforce softphone with your search preferences. In the Salesforce Setup menu, search for Call Center, then Softphone layouts. Page will look like this: Then you need to edit settings under CTI 2.0: Screen pop to a new browser tab […]
Clients often ask my advice on building their sales team and the best time to use FastCall. Sometimes I hear “let us get our team hired and trained, then we can use FastCall.” The BEST time to have FastCall is during new hire on ramp. Logging, scoring and recording calls are great tools used to train a new team. Heck, use FastCall […]
We are often asked about creating calling lists in Salesforce. Like all great AppExchange packages, FastCall fills in where Salesforce is weak. Updating lead status after a call is one example. A phone sales campaign starts with leads. For a new campaign lead status typically starts as new or open. When lead status changes users must […]