- Automate calls from any Salesforce trigger
- Web leads, opened emails, whitepapers, etc
- Complete the form and we will call you.
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- Boost phone productivity
- Log and score calls
- Sales intelligence
- Drop voicemail, caller ID and more
- Call tracking
- Call recording
- Call rollover
- Salesforce reporting
50+ Five Star Reviews in the AppExchange. #1 CTI app by popularity; #1 Salesforce-native dialer by reviews
The Ultimate Solution
You can search, search and search again and will not find another solution like Fast Call. It Works!!!
FastCall has helped our sales team easily track activities and goals, simplified the process of logging calls and reporting key statistics. The integration with SalesForce is seamless. Lots of value for the price, highly recommended to anyone looking to boost their sales productivity.
Out of all the apps we use this is by far the most used company wide. It’s invaluable and the support is second to none.
Simple, robust and easy to use
I was really amazed about the features and the rich functionality out of the box after i installed FastCall. The Twilio integration is awesome, it works around the world, you build a CRM integrated call center in some hours instead of investing 100.000s into legacy PBX systems. I see a bright future for Fastcall and i am excited about every little feature on the roadmap.
Changed our business
Fastcall has really been the call logging integration that we’ve been looking for in our business for the last couple of years. It integrates great with Salesforce and allows us to really hold our salespeople accountable to the goals we set with them. Would recommend it for anyone.
Great productivity app with exceptional customer service
We have been using FastCall Sales Edition, along with the Twilio integration, and we love it. The app is easy to use and saves a lot of time logging calls. It is a cheaper alternative to other phone systems with all the same functionality. The service has been excellent, as well. Support responds almost immediately with answers to any questions we have. Highly recommend.
It’s an excellent app. I installed it for our staff and ended up using it myself. It is far easier and faster than dialing by phone. Love it
Great App AMAZING customer service.
I am currently using Fastcall in Sales Agent Console. The click-to-dial and quick disposition tool are huge time savers. The app is very robust and enables you to record your calls, choose your caller ID, click-to-dial, and easily disposition your calls among many other great features. (more)
Top notch support with all the quality of the big guys
Our business relies on FastCall so we can not afford hiccups. Their support is almost instantaneous and always thorough. The solution is always “up” and they seem to have updates with new features every other week. We get the stats we need and our reps are able to efficiently make calls and enter notes more conveniently and quickly than through traditional means. This allows them to make more calls, thus generating more leads and more revenue for the company.
I have been looking for an app like this for a long time!
My sales team is selling more because FastCall saves them hours of time each week. FastCall was one of the easiest applications to set-up and use in Salesforce. I was searching for an application that allowed my sales team to be focus on selling, not data entry in Salesforce while still retaining the information I needed to track. Within one widget it allows my team to log and scores calls and take notes. The softphone is also a great option as my team travels a lot and it allows them to work anywhere. I did extensive research and FastCall is the only Salesforce native phone application.
Five Stars Support
I contacted the support team to assist me to configure and test Fastcall, i can said that they were very reactive and they gives me great assistance. Thks guys I find FastCall very interesting.
FastCall Click-to-Call "Free Edition" Salesforce AppExchange (Feb ’15)
FastCall Click-to-Call "Sales Edition" (Feb ’15) - paid upgrade
FastCall User Training
"Voicemail Drop" a great productivity boost
FastCall in Sales Console
FastCall Setup Demo 1 - Salesforce AppExchange
FastCall Setup Demo 2 - Salesforce AppExchange
FastCall Inbound Call Routing
Deep Dive; Call logger, Twilio and more!
Native Salesforce Outbound Dialing and Inbound Call Routing; Logs and Scores Your Calls
Los Angeles California-based FastCall is a Salesforce partner and developer of the highest-rated and only Salesforce-native dialer in the AppExchange. FastCall has connected over 1 million phone calls for clients seeking to increase phone productivity. Sales and marketing professionals rate FastCall five stars and rely on FastCall for efficient communications with their clients and prospects.
FastCall makes phone technology easy for your sales team so that your customers get better, more personal service. We give you simple implementation, sophisticated call tracking and clear call quality. FastCall is created with you, your employees, your customers and your GROWTH in mind.
FastCall is the highest-rated phone sales and support suite Salesforce users can implement. It’s native to Salesforce, so the technology is seamless, integrates without additional expense. FastCall is designed to be simple for the employee on the phone while providing sophisticated tools to manage leads, to interact with customers and to provide insight into the phone sales team.
Executives appreciate FastCall because as a native app, it is built on the same Salesforce platform you have already invested in. Managers like the fact that usable data is easy to get to and practical to put to use; the phone sales staff are very happy with the call quality and intuitive design, and Salesforce administrators love the simplicity of implementing and managing FastCall.
With FastCall, your Salesforce users will easily make “one click” outbound phone calls from a Lead, Contact, Account, Task or any Salesforce object with a phone number field. FastCall inbound call routing pops the call in Salesforce and logs each phone call as a Task in Salesforce. The date, time, duration and call result are reported using native Salesforce reports and dashboards.
BUT FastCall is more than a phone. FastCall is an extension of your Salesforce org. As a sales analytics tool, our goal is to help you manage, leverage – and not be overwhelmed – by your call activity history. FastCall will eliminate wasted steps by automating call logging and scoring. Moreso, FastCall will help you maintain data quality by updating Lead status, Lead ownership and/or Campaign Status based on call results. Our goal is to work with your marketing automation and business intelligence tools to deliver your top-line growth; to leverage and extend your investment in Salesforce.
The application has a free version and paid upgrades with advanced features such as automated answering machine drop, call recording and local calling area codes. Paid FastCall upgrades are priced per user / month. The app is installed and paid via the AppExchange. Paid upgrade includes a Sales Edition. The free and paid versions also include FastCall Inbound Call Routing. The app is very easy to test.
New FastCall Features
FastCall support a SIP phone as a user phone in click-to-call. The SIP address is added as a user phone. Like the softphone, FastCall dials the user on the SIP phone directly. The SIP phone is $.01 per minute less with Twilio and tends to be faster than click-to-call. NOTE: SIP phone is a great […]
Call Transfer / Call Conference Deep Dive from Richard Rosen on Vimeo.
A Salesforce console is designed to boost productivity for users in fast-paced environments. FastCall is optimized in Salesforce Console. Console allows users to easily drill into a Salesforce record opening many subtabs; something you cannot do on a standard Salesforce page. Console also allows FastCall users to edit a record while on a call. On […]
In Version 2.32 (Sales+ Edition) we added a conference call option that can be used to add a user to a call (conference) or the call can be transferred. When a call is transferred or conferenced we are creating 2 Tasks. The second task will show Call type = Internal. If the call was recorded, […]
We are working on a conference call option that can be used to add a user to a call or transfer a call. The same capability will allow us to add “listen in” for real time training. After the V 2.30 update, we have a long idea list: Improve widget for inbound Improve lookup between […]
FastCall Setup Tips
What can I do with Call Scoring and Goals? Set your default subject Decide if your users will edit subject in the widget, or if subject should be fixed. Add any new or existing Task picklist to the FastCall widget Enable, then set your call goals Enable the process to update your Lead status after […]
In the FastCall Phone Number Tab (under FastCall Admin settings) we give you four subtabs for phone numbers: Caller ID User Phones Inbound Phones Inbound Call Distribution 1) Caller ID can be shared across all users (we call this the org default.) Phone numbers can also be verified for individual users. The “org default” […]
FastCall launched our first click-to-call application in the AppExchange in Jan 2013. In our first year we released 15 awesome updates to our outbound application including voicemail drop, support for Sales Console, OpenCTI and many, many other improvements. FastCall released our first inbound call routing features in our V 1.60 release (July.) Our Users Guide describes how to […]
Softphones use the browser to communicate. It is essential that your browser meet the minimum standards given by Twilio here (TIP: you do not want Flash, you want WebRTC.) You may also have network requirements (firewall, etc) – these are outside the scope of FastCall support. You will see that the softphone in the browser will […]
FastCall has an advanced feature that we call BeLocal. We assign a caller ID based on the area code of the number dialed. The local caller ID on the outbound call can lift answer rates 10-20%. Typically used when calling SMBs or consumers, BeLocal can be a valuable addition to your phone sales tool box. […]
Clients often ask my advice on building their sales team and the best time to use FastCall. Sometimes I hear “let us get our team hired and trained, then we can use FastCall.” The BEST time to have FastCall is during new hire on ramp. Logging, scoring and recording calls are great tools used to train a new team. Heck, use FastCall […]