- Automate calls from any Salesforce trigger
- Complete the form and we will call you.
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- Boost phone productivity
- Log and score calls
- Drop voicemail
- Control caller ID
- Local caller ID
- Call tracking
- Call recording
- Call rollover
- Salesforce reporting
FastCall Click-to-Call "Free Edition" Salesforce AppExchange (July ’14)
FastCall Click-to-Call "Sales Edition" (July ’14) - paid upgrade
FastCall User Training
"Voicemail Drop" a great productivity boost - FastCall AppExchange
FastCall in Sales Console
FastCall Setup Demo 1 - Salesforce AppExchange
FastCall gives intelligent insights on how our sales team is doing on prospecting and following up on the phone. We love the way it integrates with Salesforce.
The perfect solution for automatic call logging
FastCall makes it extremely easy to one-click dial my contacts from within the Salesforce.com environment. It
also saves me time by automatically logging my calls as activities. No longer do I have to waste time with
data entry – FastCall does all of the logging for me. Highly recommended!
Dramatic improvement to our call productivity
We use this app for all of our outbound calling. It makes our sales team more effective, often logging over 200 calls per day. It is simple to use with 1 click calling. The auto-logging feature is a time saver. It allows us to better follow up with leads and report on our sales productivity. Using FastCall is a no-brainer.
Perfect for our inside sales team
Our sales team makes a lot of calls to new users that sign up on the site (and get dropped into Salesforce), and it’s always been painful and slow to log each call manually with multiple clicks. Our guys were making 60+ calls every day after all! FastCall was a no-brainer for us. It allows us to make more calls each day (we’re up to 90+ per day now), and my team doesn’t have to waste time entering in phone numbers and manually logging calls. Great tool.
A Native Salesforce Dialer
FastCall Click-to-Call is our Salesforce-native dialer designed for for the efficient sales and marketing professional. With FastCall, your Salesforce users will easily make “one click” outbound phone calls from a Lead, Contact, Account, Task or any Salesforce object with a phone number field. FastCall logs each phone call as a Task in Salesforce. The date, time, duration and call result are reported using native Salesforce reports and dashboards. The application has a free version and paid upgrades with advanced features such as automated answering machine drop, call recording and local calling area codes.
FastCall pricing is per user / month. The app is installed and paid via the AppExchange. Paid upgrade includes a Sales Edition ($20). The free and paid versions also include FastCall Inbound Call Routing. The app is very easy to test.
New FastCall Features
In the FastCall App under Settings: you now have the option add “Contact Type” to the widget and make the subject editable. Call Type can include values such as Meeting, Support, Upsell, Renewal… you set these as needed. These are added to the widget when selected: And if you are recording calls, you can block […]
Users have a few options in the FastCall User tab. NOTE: You should have also given your users the FastCall Permission Set and assigned users to the FastCall call center file. In order to edit FastCall User settings the Salesforce profile must have rights for “customize application” as described here. Your users may be limited […]
FastCall released our first AppExchange package in Jan 2013. Over our first 18 months we released 15 awesome updates including voicemail drop, support for Sales Console, BeLocal (using a local area code on the outbound call) and many, many other improvements to our outbound calling application. FastCall released our first inbound call routing in our 1.60 release (July.) In […]
FastCall Setup Tips
Clients often ask my advice on building their sales team and the best time to use FastCall. Sometimes I hear “let us get our team hired and trained, then we can use FastCall.” The BEST time to have FastCall is during new hire on ramp. Logging, scoring and recording calls are great tools used to train a new team. Heck, use FastCall […]
We are often asked about creating calling lists in Salesforce. Like all great AppExchange packages, FastCall fills in where Salesforce is weak. Updating lead status after a call is one example. A phone sales campaign starts with leads. For a new campaign lead status typically starts as new or open. When lead status changes users must […]
FastCall is installed into your Salesforce account from the AppExchange. Now what? You added the FastCall call center file, Permission Sets and assigned licenses Reviewed options in FastCall Admin tab Edited your page layouts for Leads, Contacts and other SFDC records you will call from Added FastCall Call Score (related list) Updated your user profiles as […]