An Easier Way to Manage Your Phone In Salesforce
Fastcall is a lightweight, simple-to-use, and powerful dialer designed to increase your productivity and revenue fast.
Why Fastcall?
Specificity
We are Salesforce subject matter experts. Because we are 100% focused on Salesforce, we are consistently adding new features and updates tailor-made for Salesforce users like you.
Simplicity
User onboarding is easy because Fastcall uses Salesforce Lightning Design System. Fastcall looks and feels like Salesforce. There is no additional user login.
Security
Fastcall is completely built in Salesforce, so there is no need for integrations or APIs that can increase security risks and leave you more vulnerable to a hack.
100% dedicated to Salesforce
Explore How Fastcall Increases
Your Productivity
Fastcall Is The Most Frequently Updated, Robust, & Affordable Dialer On The Salesforce AppExchange
Outbound Calls
Accelerate your revenue and streamline your workflow by automating your outbound calls and voicemail messages.
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Inbound Calls
Increase productivity and give your customers a better experience by routing calls intelligently and programming multiple phones to ring at the same time.
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SMS Messaging
Conduct business via phone calls or text messaging – whichever platform your customers prefer.
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Info Management
Easily manage and analyze team member performance with automatic call logging, real-time reporting, call recording, and listen in functionality.
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Salesforce Mobile
Outbound calls can be completed from the Salesforce mobile app. You can use your Fastcall caller ID and record calls.
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Video Calls
Video is a fantastic way to stay in touch with your co-workers. Every interaction is logged in Salesforce.
LEARN MOREOutbound Calls
Dial-By-List
Meet Your Sales Call Goals
Make more calls and meet your daily outreach goals by choosing your leads for the day and then automating your outbound dials to them. Building your custom list is as easy as looking through your records and checking a box. During each Dial-By-List call, Fastcall will automatically populate your screen with the appropriate account information, so you can stay focused on selling.
Explore Dial by ListClick-To-Dial
Save Time By Never Having To Manually Dial Phone Numbers
Fastcall turns the phone numbers of your Salesforce contacts into hyperlinks, enabling you to quickly and easily call your contacts with a mouse click. This simple change can shave enough seconds off each call that this one feature alone can save you more than 40 hours in a year.
EXPLORE CLICK TO DIAL
Voicemail Drop
Leave Pre-Recorded Voicemails With The Click Of A Button
When you get a lead’s answering machine, Fastcall enables you to quickly leave a pre-recorded voicemail. You can hang up and move on to the next call, while Fastcall does the rest of the work for you. Pre-record multiple message options, so you can choose the message that makes the most sense for your lead, and set permissions so that multiple people within an organization can use the same message.
Explore Pre-Recorded MessagesBe Local
Get More People To Answer Your Calls
When you make a phone call with Fastcall, you can program it so that a local area code always shows on a prospect’s callerID. According to Salesforce, a local phone number makes people more likely to answer your call by 400%. More answers mean more opportunities to sell.
EXPLORE LOCAL CALLING
Worldwide Calling
Conduct Business Around The World
We help businesses located worldwide affordably call and SMS message customers both locally and internationally. Scale your business and widen your customer base with easy international dialing.
Explore International DialingInbound Calls
Interactive Voice Response (IVR) / Auto Call Distribution (ACD)
Automatically Direct Your Calls Where They Need To Go
IVR allows you to easily program how to treat calls based on user action. For example, Fastcall allows you to set up a professional voice or phone keypad-activated menu that transfers your callers to the right department. ACD takes this a step further by automating call routing based on specific rules that you define. For example, Fastcall can ensure an even round-robin distribution of calls to sales representatives.
EXPLORE IVR/ACDCustomer Recognition
Access A Caller’s Account Information Instantly
When a customer or lead calls and they have already been entered into Salesforce, an incoming call screen will pop up that gives you an overview of their account. This allows you to increase personalization and develop better relationships by being able to greet customers by name, see their account history, and other details instantly.
EXPLORE CALL & SMS LOOKUP
Simulring
Do Business From Anywhere By Linking All Of Your Phone Numbers
When you get a lead’s answering machine, Fastcall enables you to quickly leave a pre-recorded voicemail. You can hang up and move on to the next call, while Fastcall does the rest of the work Simulring supports today’s on-the-go business culture by enabling you to have the same incoming call ring across multiple phones at the same time, including landlines, mobile phones, office/desk phones, and softphones. You can also program Simulring to ring across multiple people within an organization at once, further preventing missed inbound calls and increasing productivity.
EXPLORE SIMULRINGOverflow
Connect With More Customers By Rolling Over Your Calls
Every missed call is a missed opportunity. Overflow helps you prevent missed calls by routing unanswered calls to alternative phone numbers. For example, if you don’t pick up at your desk, Fastcall can then automatically send the call to your mobile.
EXPLORE OVERFLOW
Call Routing
Automatically Send Your Calls Where They Are Supposed To Go
Fastcall’s call routing features increase your sales by decreasing missed calls and minimizing the amount of time you spend on the phone NOT selling. The Routing To Record Owner functionality recognizes a customer’s phone number and instantly routes it to the account record owner without another sales rep having to answer and transfer. Time of Day Routing tells your calls where to go depending on the time of day, for example, forwarding them to a home or mobile line, sending them to a call center open overseas, or to voicemail after hours.
EXPLORE AUTO CALL ROUTINGCall Transfer
Transfer to One Or Multiple People
Fastcall’s Call Transfer feature allows businesses of varying sizes to be nimble. From transferring calls to one person to transferring calls to multiple people at the same time, we’ve got you covered.
Explore Call Transfer
Multiple Phone Numbers
Every User Can Own Multiple Phone Numbers
Whether you need several phone numbers with specific area codes or want to program different routing paths for various types of customers, Fastcall helps you be effective and flexible by allowing every user to have multiple phone numbers.
Explore Multiple Phone NumbersOmni-Channel Support
You Won’t Be Sent Calls When You’re Not Ready
Fastcall is compatible with Salesforce’s Omni-Channel functionality. This means that if you are busy in Salesforce – from answering calls and emails to online chatting or note-taking – you won’t get sent a call. Instead, we can route the call to another rep who is available.
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Voicemail Transcription
Listen Or Read Your Voicemails
Fastcall allows you to easily keep track of your voicemails with its transcription features. Not only are your voice messages emailed to you as audio files, but they are also emailed to you as text. This allows you to get caught up in seconds, enhances your productivity, and decreases your call-back time.
Explore VoicemailSMS Messaging
SMS Messages
Close More Sales By Conducting Business Via Text Message
Give your sellers the utmost flexibility by empowering them to close sales on the phone or via SMS messaging. Fastcall users can send and receive SMS messages directly from Salesforce and all of a user’s SMS activity is automatically logged in Salesforce, just like a phone call would be.
Explore SMS MessagingSMS Templates
Save Time By Creating Reusable and Pre-Written Text Messages
From appointment confirmations and meeting follow-up notes to promotional offers and payment reminders, Fastcall allows you to save time by populating your commonly used SMS messages with pre-written text. Instead of typing out the same message each time, all you have to do is click a button.
Explore Pre-Written Messages
SMS-By-List
Drum Up Business With Bulk Texts
SMS-By-List allows you to reach multiple clients or leads via SMS at once, directly from within Salesforce. This is a great way to alert pre-selected customer groups of sales, promotional offers, deadlines, and more. Let Fastcall do the heavy lifting for you.
Explore Dial & SMS by ListSMS Automation
Save Time With Automated SMS Messages
Increase your productivity and streamline your SMS communication by automating your text message sends based on specific conditions set in Salesforce. For example, you could automatically send a text message to any lead after they complete a web-to-lead form. All automated SMS messages are instantly logged in Salesforce.
Explore Automatic Delivery
Info Management
Call Recording
Record Your Calls To Improve Customer Service And Training Programs
Recording customer calls is an invaluable way to develop your sales and customer service teams. Get your new employees ready to be on the phone by having them listen to previous calls and coach your current team members by reviewing their actual customer conversations. Fastcall’s call recording functionality also allows agents to stop and resume call recording as needed.
Explore call Recording
Call Logging
Automatically Input All Of Your Phone Activity Into Salesforce
We help businesses located worldwide affordably Fastcall saves you hours of manual data input time and administrative work by automatically entering all of your phone and SMS activity for you. Automating your data entry in this way also ensures that there are no missed entries and your reports are 100% accurate.
Explore Call LoggingReporting
Your Reports Are 100% Accurate
Because Fastcall is native to Salesforce, there is no need to connect via the Salesforce API. This means there is NO lag time between syncing servers and all your data is always 100% up-to-date and accurate.
Explore Repoirting
Listen In
Managers Can Listen To Live Customer Calls
Fastcall empowers your management team to listen to customer calls as they are happening, either on mute or as a participant. This allows managers to train and coach teams more efficiently – whether team members are new or veterans – and to get a sense of what is happening on the sales floor in real-time.
Explore ListeningGet A Personalized Demo
Learn how Fastcall can increase your productivity and make your job easier.