This unit explains the functionality for setting the Subject field of Task Records which log call results.
This only affects Task Records, not Call Records. If you have disabled the creation of Task Records, these settings are irrelevant with the exception of the subjects for SMS
Introduction
To control the way the Subject is populated, go to Fastcall Settings > Admin settings > Logging > Subject
Call types
Fastcall will set a different Subject for each of the call types. The call types are:
- Outbound calls
- Inbound calls
- ACD calls
- Internal calls
- Missed calls
- SMS
Appending to the subject
As well as a custom Subject, you can instruct Fastcall to append information to the Task Subject text in a similar fashion to how a calculated field behaves. The options are:
- Nothing
- Call Time / Date
- Call Result
- Call Result + Call Time / Date
- Contact Name @ Time / Date
And you also have the option to not show a subject line in the Fastcall application.
Last updated: Fastcall version v8.0.0, 2023-03-23