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Fastcall > Training Resources > Administrator Guide > Module – Setting Up Interactive Voice Responses > Unit – IVR Action – Conditional Call Routing (beta)
Fastcall has added filters for IVR routing. This filter can be applied when the IVR starts looking for a Salesforce record that matches the criteria set. Like other Fastcall IVRs, there are two options with two sub-IVRs. When your criteria ir met and not met. For example, you can set a route based on the record owner or Lead status.
Last updated: Fastcall v7.72, 2022-09-29