Release notes: Fastcall V 2.10 (December 2014)

In this update – V 2.10 FastCall introduced call goals and other improvements to task creation. The improvements to Task and Call Score are detailed in this deep dive. In the current development cycle we are again focusing on inbound call routing. Today, FastCall inbound call routing will pop an incoming call to the softphone only… Read more »

Phone Sales: Train Early, Train Often.

Clients often ask my advice on building their sales team and the best time to use FastCall. Sometimes I hear “let us get our team hired and trained, then we can use FastCall.” The BEST time to have FastCall is during new hire on ramp. Logging, scoring and recording calls are great tools used to train a new team. Heck, use FastCall… Read more »