While RingCentral is one of the most robust phone services available, it’s not the only game in town.
Learn more from our RingCentral review and discover some alternatives you may want to consider.
Table of Contents
What is RingCentral?
RingCentral offers a message, video, and phone solution, which empowers businesses small and large to enhance their businesses communication.
As a top business cloud communication and contact center solution, RingCentral offers cost-effective software whose mission is to create a world where everyone is free to work together effortlessly.
Founded in 1999, RingCentral is the 2021 RemoteTech Breakthrough Awards winner for “Overall Video Conferencing Solution of the Year.”
RingCentral’s top-of-the-line call center offers streamlined customer service, getting customers to the agents who’ll solve their problems on the first call.
For those businesses looking for video conferencing software, RingCentral Video is the best of the best. It offers quality, video conferencing globally.
RingCentral’s comprehensive website lists its products, solutions, plans, and pricing options. However, keep reading to take a deep dive into some of their products and discover the features you’ll enjoy if you choose RingCentral.
RingCentral Products
RingCentral MVP
RingCentral MVP will help simplify workflows and connect your team better than ever with messaging, video, and phone systems in one platform.
Targeting the healthcare, education, retail, and high tech industries, RingCentral MVP works globally across all devices.
Using the Team Huddle feature, make live video calls within chat rooms by setting up virtual meetings rooms anywhere, anytime.
RingCentral MVP phone system allows the user to move between video and voice between your desk phone, softphone, and cell phone, which is excellent for those on the go.
RingCentral Contact Center
RingCentral understands the importance of ensuring your customers get excellent service; therefore, RingCentral’s Contact Center provides speedy, practical support just a phone call away.
With outbound calling, your team can reach out to leads and customers to increase sales with automated dialing features, making it easier than ever to close deals and explore new opportunities.
The inbound calling feature that RingCentral’s Contact Center offers helps customers find answers to their questions quickly and efficiently, taking the burden off your team members. Hence, they can concentrate on more pressing work to keep customers satisfied.
RingCentral’s Contact Center is for every industry, and no matter what size your business is, they support your customer service needs.
RingCentral Video
One of the best products offered by RingCentral is RingCentral Video, providing free video meetings and team messaging in one app.
That’s right, free—free meetings throughout the day, any length, any time. Features help you maintain control of the room, including muting, screen share, and in-meeting live chat.
RingCentral Video allows participants to transfer meetings from their laptops to their cell phones without anyone knowing and never missing a beat.
RingCentral’s Features
VoIP
RingCentral allows users to choose from VoIP phones or use current devices with RingCentral apps.
CRM Integration
Are you looking for a phone system that will integrate directly with your CRM software? RingCentral can accomplish this with ease, allowing you to unify your software to increase workflow.
Call Routing
Call routing with RingCentral helps you speed up waiting times for customers and enhance the overall customer experience by getting them the assistance they need from the reps that are most likely to help them.
Recorded Greetings
Put forth a professional image right when your customers get on the phone by setting up a recorded greeting, helping agents know the best way to provide support.
Omnichannel Support
In need of cross-channel support to help your customers no matter what channel they are using?
RingCentral offers an omnichannel support approach, making sure that your customer’s experience is supported and prioritized.
RingCentral Review
RingCentral is best for:
RingCentral helps small and midsized businesses (SMB), and enterprises alike. With powerful features RingCentral connects customer service teams to clients, while also providing a solid communication platform for employees.
RingCentral Features:
- VoIP
- CRM Integration
- Call routing
- Recorded greetings
- Omnichannel support
Pros:
- Extensive list of helpful features
- Ability to integrate seamlessly
- Cloud-based for on-the-go abilities
Cons:
- Limited customization abilities
- Limited languages available
- Reviews mention poor customer service and poor call quality
Pricing:
RingCentral offers four pricing packages; essentials, standard, premium, and ultimate. Starting at $19.99, RingCentral increases its prices depending on the features desired and the number of users.
Discover all pricing options → here.
Alternatives to RingCentral
Fastcall
What is Fastcall?
If your business already incorporates Salesforce into your teams, then Fastcall is the best of the best CTI solutions to integrate with Salesforce. Why? Because Fastcall was built for Salesforce, guaranteeing the best software with seamless integration and support.
Fastcall works with multiple devices and channels, including phones, SMS, and video, to improve your team’s communication and keep them connected in the office or while working remotely.
Fastcall’s Features:
- Reporting
- Inbound/outbound calling
- VoIP calling
- Omnichannel
- Call routing
- Interactive voice response
- Salesforce integration
- Click-to-dial
- Call logging
Who/what is it best for:
Fastcall is the best option for teams who are already working with Salesforce as their CRM software.
Made for Salesforce, Fastcall integrates easily and is user-friendly, allowing your team to get right to work. Like Salesforce, Fastcall is great for any sized business in all industries needing a call center service.
What’s the price?
Try Fastcall for free for 14 days, and then check out their monthly or annual pricing packages to determine if the $24 Essential pricing package is right for your business, or if you desire even more features for the $49 Pro package.
Fastcall even offers custom pricing for those who desire more for their business; we suggest checking out their website for more information.
Discover all pricing options here.
GrassHopper
What is Grasshopper?
Grasshopper stands out because it integrates a business line into a personal phone account while keeping phone lines separate—ideal for small business owners who want to present themselves like larger organizations without the hefty price tag.
Look and sound professional with Grasshopper and ensure that you never miss a call. With supportive features like voicemail transcription, reporting, and call forwarding, Grasshopper helps you focus more of your time on growing your business.
Grasshopper’s features:
- Incoming calling
- VoIP features
- Reporting
- Call scripting
- Call routing
- Desktop and mobile app
- Voice transcription feature
Who/what is it best for?
Grasshopper has small businesses in mind and offers a full-service phone system without hiring new staff or purchasing new phone hardware.
What’s the price?
Grasshopper is an affordable option for SMB’s and offers various tiered pricing starting at only $29/mo for their solopreneur package, $51 for their partnership package, and $78 for their small team option.
Discover all pricing options here.
Nextiva
What is Nextiva?
Nextiva is a single platform that connects phone systems with business applications, streamlining communication no matter what channel customers use. As a result, Nextiva is an excellent option for businesses looking to join teams and customers in one place.
Whether your business requires a phone system, contact center, or both, Nextiva will guarantee software that helps you enhance customer service and improve your team’s communication efficiency.
Nextiva features:
- Call recording
- Call forwarding
- Inbound/outbound calling
- Call routing
- Reporting
- CRM integrations
Who/what is it best for:
Nextiva has solutions for all businesses, from start-ups to global brands, and 90% of customers recommend Nextiva as a call center solution.
What’s the price?
Nextiva’s pricing is dependent on the number of users and if your business prefers monthly or annual billing.
Nextiva offers packages that start at just $18.95/user/mo for the essentials, and range up to the ultimate package at $57.95/user/mo.
Discover all pricing options here.
Vonage
What is Vonage?
There’s a reason why Vonage is relied upon by 100,000+ businesses worldwide for a call center solution. Vonage offers omnichannel communication with video, messaging, and voice, alongside contact centers with CRM integration abilities.
Vonage is exceptionally flexible with the resources and services they provide businesses and have an extensive portfolio of APIs to create your integrations and apps with ease.
Vonage features:
- Reporting
- Call routing and recording
- Live chat
- Inbound/outbound calling
- VoIP
- Workflow management
Who/what is it best for:
Vonage offers healthcare, education, finance, retail & e-commerce, transportation & logistics, and manufacturing solutions from small to large businesses.
What’s the price?
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Vonage’s a la carte pricing system lets you choose the products your business needs. Final pricing depends on the products selected and the number of employees.
Vonage’s basic pricing package starts at $19.99 and their “all the bells and whistles” pricing package is offered at $39.99; check out their website for all pricing and options in between.
Discover all pricing options here.
8×8
What is 8×8?
8×8 helps businesses motivate their employees globally and maintain communication through voice, video, and chat, alongside an integrated contact center.
Stay tuned with your customers with 8×8 features, including omnichannel support, predictive dialing, and call recording. With global reliability and the power to integrate freely with CRM platforms, 8×8 is a hassle-free communication solution.
8×8 features:
- Reporting/analytics
- CRM integrations
- Call routing and recording
- VoIP
- Video conferencing
Who/what is it best for:
8×8 is best for all-sized businesses in various industries looking to enhance their customer support teams with one efficient platform trusted by over 2 million users.
What’s the price?
No matter what communications services you’re looking for, 8×8 allows you to mix and match plans to cover all your needs starting at $12/user/mo and ranging up to $44/user/mo; we recommend checking out their website for full pricing details.
Discover all pricing options here.
Conclusion
Choosing the right communication software for your business can be daunting. Start by understanding what features your business would benefit from most and what software offers these features.
RingCentral rates are high as an overall solution, but if you already have a CRM software, like Salesforce, that you wish to integrate with, Fastcall is the best option for your business.
Made specifically for Salesforce, Fastcall ensures you get the whole quality experience from Salesforce and a CTI (computer telephony integration) software.
Make it easy for your team to integrate a CTI into their everyday routine and software, and consider Fastcall as a communication solution with the modern business in mind.
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