Outbound and Inbound Call Recording

FASTCALL CALL RECORDING

Fastcall helps with training and allows you to give immediate positive feedback.  If enabled under Admin Settings, individual users can turn recording on and off. For outbound calls, you do so in the Widget Settings. For your inbound calls, look under My Settings > User Settings, in the Call Recording section.

When you are on a call, you will find in the Information section in the widget, whether current call is being recorded or not (unless the recording indicator has been removed under Admin Settings).

 

On your Salesforce Task you will find a URL with the Mp3 of the recording. The recorded calls can easily be deleted with the button Delete Recording.

NOTE: When you delete the Salesforce Task and didn’t erase the call recording, this one continue existing. Before erasing the task, you should erase the call recording.

 

Outbound & inbound call recording can be blocked by area code (USA & Canada only).
Inbound call recording has an optional disclosure (recorded or text-to-speech).

Under Admin Settings > Call Recording, you’ll find many global settings regarding Call Recording.

You can enable or disable the call recording feature for outbound and/or inbound call.

If you choose to use Dual Channel Recording, the call parties will be split between the right and left channels. Then you can use an application such as Audacity to handle each channel separately.

NOTE: Dual Channel isn’t available in Conference mode

You can choose whether to show users an indicator in the widget to tell if the call is being recorded or not.

And you can restrict or not user’s ability to turn call recording on and off for their calls.

 

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