Inbound Call Center Software

Inbound Call Center Software Features

Increase productivity. Route calls intelligently and program multiple phones to ring at the same time.

Interactive Voice Response (IVR) / Auto Call Distribution (ACD)

Automatically Direct Your Calls Where They Need To Go

IVR allows you to easily program how to treat calls based on user action. For example, Fastcall allows you to set up a professional voice or phone keypad-activated menu that transfers your callers to the right department. ACD takes this a step further by automating call routing based on specific rules that you define. For example, Fastcall can ensure an even round-robin distribution of calls to sales representatives.

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Customer Recognition

Access A Caller’s Account Information Instantly

When a customer or lead calls and they have already been entered into Salesforce, an incoming call screen will pop up that gives you an overview of their account. This allows you to increase personalization and develop better relationships by being able to greet customers by name, see their account history, and other details instantly.

EXPLORE CALL & SMS LOOKUP

Simulring

Do Business From Anywhere By Linking All Of Your Phone Numbers

When you get a lead’s answering machine, Fastcall enables you to quickly leave a pre-recorded voicemail. You can hang up and move on to the next call, while Fastcall does the rest of the work Simulring supports today’s on-the-go business culture by enabling you to have the same incoming call ring across multiple phones at the same time, including landlines, mobile phones, office/desk phones, and softphones. You can also program Simulring to ring across multiple people within an organization at once, further preventing missed inbound calls and increasing productivity.

EXPLORE SIMULRING

Overflow

Connect With More Customers By Rolling Over Your Calls

Every missed call is a missed opportunity. Overflow helps you prevent missed calls by routing unanswered calls to alternative phone numbers. For example, if you don’t pick up at your desk, Fastcall can then automatically send the call to your mobile.

EXPLORE OVERFLOW

Call Routing

Automatically Send Your Calls Where They Are Supposed To Go

Fastcall’s call routing features increase your sales by decreasing missed calls and minimizing the amount of time you spend on the phone NOT selling. The Routing To Record Owner functionality recognizes a customer’s phone number and instantly routes it to the account record owner without another sales rep having to answer and transfer. Time of Day Routing tells your calls where to go depending on the time of day, for example, forwarding them to a home or mobile line, sending them to a call center open overseas, or to voicemail after hours.

EXPLORE AUTO CALL ROUTING

Call Transfer

Transfer to One Or Multiple People

Fastcall’s Call Transfer feature allows businesses of varying sizes to be nimble. From transferring calls to one person to transferring calls to multiple people at the same time, we’ve got you covered.

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Multiple Phone Numbers

Every User Can Own Multiple Phone Numbers

Whether you need several phone numbers with specific area codes or want to program different routing paths for various types of customers, Fastcall helps you be effective and flexible by allowing every user to have multiple phone numbers.

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Omni-Channel Support

You Won’t Be Sent Calls When You’re Not Ready

Fastcall is compatible with Salesforce’s Omni-Channel functionality. This means that if you are busy in Salesforce – from answering calls and emails to online chatting or note-taking – you won’t get sent a call. Instead, we can route the call to another rep who is available.

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Voicemail Transcription

Listen Or Read Your Voicemails

Fastcall allows you to easily keep track of your voicemails with its transcription features. Not only are your voice messages emailed to you as audio files, but they are also emailed to you as text. This allows you to get caught up in seconds, enhances your productivity, and decreases your call-back time.

Explore Voicemail

Call Recording

Record Your Calls To Improve Customer Service And Training Programs

Recording customer calls is an invaluable way to develop your sales and customer service teams. Get your new employees ready to be on the phone by having them listen to previous calls and coach your current team members by reviewing their actual customer conversations. Fastcall’s call recording functionality also allows agents to stop and resume call recording as needed.

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Call Logging

Automatically Input All Of Your Phone Activity Into Salesforce

We help businesses located worldwide affordably Fastcall saves you hours of manual data input time and administrative work by automatically entering all of your phone and SMS activity for you. Automating your data entry in this way also ensures that there are no missed entries and your reports are 100% accurate.

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Reporting

Your Reports Are 100% Accurate

Because Fastcall is native to Salesforce, there is no need to connect via the Salesforce API. This means there is NO lag time between syncing servers and all your data is always 100% up-to-date and accurate.

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Listen In

Managers Can Listen To Live Customer Calls

Fastcall empowers your management team to listen to customer calls as they are happening, either on mute or as a participant. This allows managers to train and coach teams more efficiently – whether team members are new or veterans – and to get a sense of what is happening on the sales floor in real-time.

Explore listen In