Reposted from Forbes Technology Council
Richard Rosen for Forbes Technology Council
We all know that recent changes in customer service have been driven by the uncertainty of the last few years. Businesses worldwide, and across all industries, have experienced challenges that no one could have planned.
In this article, I will outline how the strategic role of customer service is shifting amid these developments and how companies can react.
Digital channels are accelerating.
CEO and founder of Fastcall.com
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