Version 6.60 is now available in the AppExchange.
Here is what we have planned for Version 6.60.
- Call Lists – option to schedule next call
- Added daily options for call goals
- Improvement to call transfer
- Improvement to internal dialer
- UI update for the Fastcall phone application (Lightning only)
- Log menu selections within IVR (DTMF)
- Call log: add missed and reply call time
- Improved Fastcall admin reports (packaged Salesforce reports)
- Add search option to Groups
- Improve settings for time-based routing
- Option to email ACD group when a call is missed
Past Updates:
- New call transfer option for hold music
- Improve call logging for after-hours calls
- New option to project Dashboard on a monitor
- Improved settings for SIP phone
- Calls to Leads maintain a lookup to converted Contacts / Accounts
- Support for Twilio Client Opus (softphone codec)
- The dashboard shows calls in a queue (holding)
- User prompt to become available after an inbound call when the user is offline
- Fixed bug: user voicemail cannot be assigned
- Fixed bug: Missed call emails
- Time-based routing in IVR
- Improved caller ID for unknown calls (Skype, etc)
- Other UI fixes
- Improved caller ID and dialed number for inbound calls
- New functionality using Salesforce Campaigns for dialing lists
- Improved IVR hold options
- Updated capability for call recordings
- Deleted phones in Fastcall are maintained with status = deleted
- Support for High-Velocity Sales
- SMS templates with merge, improvements to threaded messages
- Improved Fastcall support process (case creation)
- Added UI for inbound phone lookup
- Improved phone page layout
- User settings – caller ID and device
- Added name and called number (To phone) to inbound calls
- Custom button add to the call object to fetch call details from Twilio
- Updates to Twilio provisioning for new installs
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