Version 6.58 is now available in the AppExchange.
Want to learn how to upgrade? Check out this post on updating Fastcall.
- Fixed UI issue related to Winter 20
- Fixed post-install script related to Winter 20
- Added search to IVR settings
IMPORTANT NOTE: Fastcall Version 6.52 may require an update to the Salesforce Site Guest User. There should be a Fastcall Site User Permission Set. If the permission set is not present this must be added. Fastcall can also add this for you via support access.
Past Updates:
- New call transfer option for hold music
- Improve call logging for after-hours calls
- New option to project Dashboard on a monitor
- Improved settings for SIP phone
- Calls to Leads maintain a lookup to converted Contacts / Accounts
- Support for Twilio Client Opus (softphone codec)
- The dashboard shows calls in a queue (holding)
- User prompt to become available after an inbound call when the user is offline
- Fixed bug: user voicemail cannot be assigned
- Fixed bug: Missed call emails
- Time-based routing in IVR
- Improved caller ID for unknown calls (Skype, etc)
- Other UI fixes
- Improved caller ID and dialed number for inbound calls
- New functionality using Salesforce Campaigns for dialing lists
- Improved IVR hold options
- Updated capability for call recordings
- Deleted phones in Fastcall are maintained with status = deleted
- Support for High-Velocity Sales
- SMS templates with merge, improvements to threaded messages
- Improved Fastcall support process (case creation)
- Added UI for inbound phone lookup
- Improved phone page layout
- User settings – caller ID and device
- Added name and called number (To phone) to inbound calls
- Custom button add to the call object to fetch call details from Twilio
- Updates to Twilio provisioning for new installs
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