FASTCALL VERSION 6.54 [OUTDATED]

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15-minute review of Fastcall Versions 6.50 to 6.56

Table of Contents

Important Improvements

New call transfer option for hold music
Improve call logging for after-hours calls
New option to project Dashboard on a monitor
Improved settings for SIP phone
Calls to Leads maintain a lookup to converted Contacts / Accounts
Support for Twilio Client Opus (softphone codec)
The dashboard shows calls in a queue (holding)

Prior Updates

User prompt to become available after an inbound call when the user is offline
Improved caller ID and dialed number for inbound calls
New functionality using Salesforce Campaigns for dialing lists
Improved IVR hold options
Updated capability for call recordings
Deleted phones in Fastcall are maintained with status = deleted

IMPORTANT NOTE: Fastcall Version 6.52 may require an update to the Salesforce Site Guest User. There should be a Fastcall Site User Permission Set. If the permission set is not present this must be added. Fastcall can also add this for you via support access.