FastCall Updates (Free 1.50 / Training 1.51 / Sales 1.52)
In this update you will find many front-end application improvements. We also spent much of the last few weeks working on a few backend tasks getting ready for major release in early May:
- Phone number provisioning and inbound call routing
- Implementing OpenCTI
Release Notes:
Updates on the Task record:
- Added “call time” field on Task
- Call result for failed / busy/ no answer calls set automatically
- Close Task when calling from an open Task
- Option to show call duration in minutes (vs seconds)
- Option to show notes on the Salesforce field for comments
Updates to Call Score
- Minutes from lead creation to first call
- Calls this month
- Call last 30 days
- Call this year
- Call last 12 months
Telecom Updates
- Twilio usage report under Telecom settings
- Support for extension on user phone
- Added Country Code setting to FastCall User Tab
Updated Reports
- Calls Sorted by Result (Call Result from the FastCall app)
- Calls Sorted by User
- Presentation Rates (calls over/ under 3 minutes)
- Leads and Recorded Calls
- Leads and Call Score
- Contacts and Recorded Calls
- Contacts and Call Score
- Leads, Tasks and Twilio Billing
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