You do not need to provision a Salesforce Sites when using FastCall as a “call logger.” Not sure? You can watch our this video to see the different options.

  1. Go to Salesforce Setup and search “Sites” (Build -> Develop -> Sites.) If you haven’t done so already, you must set a domain for your Salesforce organization. FastCall uses Salesforce Sites to pass call instructions to Twilio. Learn moreScreen Shot 2016-07-08 at 5.22.11 PM
  2. Click New to create a new Site and name it FastCall. Check the Active field, select InMaintenance as the Active Site Home Page, add “fc” to the default web address then Save. Learn more. Salesforce Site Used by FastCall to Communicate with Twilio
  3. On the section Site Visualforce Pages click Edit, and move the FastCall.WebApplication page into the Enabled Visualforce Pages list. Save. Learn more. Screen Shot 2016-07-08 at 5.25.06 PM
  4. You have now created a Salesforce site to be used by FastCall to communicate with Twilio.
  5. Next, you will give the Salesforce Site Guest User a license (this is required by Salesforce.) Go back to your Site and click the Site label “FastCall” then click Public Access Settings (#1); View Users (#2). You’ll see the Site Guest User (#3); click and locate the Managed Packages related list at the bottom (#4). Assign the Site Guest User a  license as required. A license must be assigned to the Site Guest User but you do not pay for this license. Example: If you have 5 users, you will need 6 licenses. This is not required when using FastCall as a logger and not required in a sbox. Salesforce Site Guest User License
  6. Last step, from the Salesforce application drop down (top-right of Salesforce), select the FastCall application. In the left navigation of FastCall look for VoIP settings, then Site. The site you just created will be available in a drop down menu. If you have more than one site created for the org, pick the site you just created. Salesforce Site Setup


More image of steps 1-4:

Step 1:

Salesforce Site Guest User License
Step 2:

Salesforce Site Guest User License


Step 3:

Salesforce Site Guest User License


Step 4:

Salesforce Site Guest User License